Shelby Gerber
Port Orchard,WA
Summary
Dynamic professional with a proven track record in enhancing customer experience at Starbucks Coffee Company, and boosting student performance as a Math Tutor and as an Intern Teacher's Assistant. Demonstrates exceptional customer service and educational feedback, refining skills like clear communication and confidence-building. Achieved significant improvements in client satisfaction and student comprehension with experience.
Overview
2
2
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Gig Harbor, WA
03.2023 - Current
- Addressed and resolved customer concerns to maintain brand loyalty.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Intern Teacher's Assistant
South Kitsap School District
Port Orchard, WA
02.2024 - 05.2025
- Tutored students in course material to improve comprehension.
- Assisted teachers in classroom management and instruction by providing individualized support for students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Math Tutor
Private Individual
Port Orchard, WA
11.2023 - 06.2024
- Provided individualized tutoring sessions to help students enhance their math skills.
- Delivered successful math tutoring for students based on current needs and upcoming course materials.
- Recommended supplementary books, software, and other learning materials.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-2025
General Associates Degree -
Olympic College
Bremerton, WA06-2025
Skills
- Exceptional customer service
- Clear communication
- Cleanliness
- Educational feedback
- Confidence building
- Coaching and mentoring
- Group and individual teaching
Accomplishments
- Partner of the Quarter, achieved at Starbucks Coffee Company for "excellent competence and connection."
References
References available upon request.
Timeline
Intern Teacher's Assistant
South Kitsap School District
02.2024 - 05.2025
Math Tutor
Private Individual
11.2023 - 06.2024
Barista
STARBUCKS COFFEE COMPANY
03.2023 - Current
High School Diploma -
South Kitsap High School
General Associates Degree -
Olympic College
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