Shelby Gillespie
Urbana,OH
Summary
Proven leader in veterinary care, adept at clinical training and team supervision, significantly enhanced patient and client care at MedVet Medical & Cancer Centers For Pets. Skilled in staff development and multidisciplinary collaboration, consistently achieving high standards in patient education and documentation. Excelled in creating supportive environments, boosting staff retention and efficiency.
Overview
14
14
years of professional experience
Work History
Surgery Clinical Supervisor
MedVet Medical & Cancer Centers For Pets
09.2021 - Current
- Provides coaching, mentoring, and team building within the department.
- Responded to crisis situations with calm and professional approach to optimize support.
- Participates in the successful onboarding and provides feedback for new clinical service caregivers including 30, 60, and 90 day reviews.
- Collaborates with respective doctors on shift to evaluate workflow processes that ensure the best possible patient, client, and referral partner experiences.
Veterinary Assistant
MedVet Medical & Cancer Centers For Pets
07.2019 - 09.2021
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities..
- Prepared animals for surgical procedures and educated clients on post surgical care
Veterinary Assistant
Pieper Memorial Veterinary Center
11.2018 - 05.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
Dog Trainer/Leader On Duty
Petco
02.2018 - 12.2018
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Manager Intern
Best Friends Pet Hotel
01.2016 - 02.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented creative enrichment activities that engaged dogs both mentally and physically during their stay at daycare facilities.
- Contributed to increased client retention rates through exceptional communication with pet owners regarding their dogs'' progress and experiences at daycare.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
Shift Manager
Dairy Queen
02.2010 - 06.2015
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
- Ensured compliance with health and safety regulations by adhering to proper food handling procedures at all times.
- Demonstrated adaptability by quickly learning new machinery or software systems as needed to stay current within the industry.
- Boosted employee retention rates through active listening skills, providing support when needed and fostering a positive work atmosphere.
Education
Associate of Arts - Marketing
James A Rhodes State College
Lima, OH06.2016
Skills
- Clinical Training
- Team Supervision
- Staff Scheduling
- Clinical assessment
- Shift Management
- Direct Reports
- Patient Care
- Client Care
- Staff Development
- Patient Education
- Documentation requirements
- Multidisciplinary Collaboration
Timeline
Surgery Clinical Supervisor
MedVet Medical & Cancer Centers For Pets
09.2021 - Current
Veterinary Assistant
MedVet Medical & Cancer Centers For Pets
07.2019 - 09.2021
Veterinary Assistant
Pieper Memorial Veterinary Center
11.2018 - 05.2019
Dog Trainer/Leader On Duty
Petco
02.2018 - 12.2018
Manager Intern
Best Friends Pet Hotel
01.2016 - 02.2018
Shift Manager
Dairy Queen
02.2010 - 06.2015
Associate of Arts - Marketing
James A Rhodes State College
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