SHELBY GOREY
Luverne
Summary
Dedicated administrative assistant with a strong background in scheduling, patient communication, and recordkeeping. Skilled in managing appointments and verifying insurance, contributing to seamless office operations and enhanced patient experiences.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work. Has successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Crenshaw County Health Department
Luverne, AL
02.2023 - 05.2025
- Managed scheduling and calendar coordination for department staff, ensuring efficient use of time and resources.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained accurate records and documentation for patient interactions, enhancing data integrity.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Credit Manager's Assistant
Hicks, Inc.
Luverne, AL
03.2015 - 04.2022
- Analyzed credit data and financial statements to determine risk levels for new clients.
- Evaluated customer creditworthiness using advanced scoring models and industry benchmarks.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Referred delinquent accounts to collections department or outside resources.
Education
High School Diploma -
Camellia City Christian Academy
Greenville, AL05-2013
Skills
- ICD-10 proficiency
- Team collaboration
- HIPAA compliance awareness
- Medical terminology
- Electronic health records navigation
- CPT coding
- Anatomy
Certification
- CPC-A - Certified Professional Coder - Apprentice
Timeline
Administrative Assistant
Crenshaw County Health Department
02.2023 - 05.2025
Credit Manager's Assistant
Hicks, Inc.
03.2015 - 04.2022
High School Diploma -
Camellia City Christian Academy