Shelby Gottula
KidsUnited
Rogers,AR
Work Preference
Desired Job Title
Sales AssociateReceptionistDental Hygiene AssistantWork Type
Full TimeLocation Preference
On-SiteLocation:
Rogers, AROpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsSummary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving goals.
Work History
Sales Associate/Receptionist
2 Months- Enhanced client satisfaction by addressing individual needs and providing tailored solutions.
- Built good rapport through answering questions, solving problems, and being considerate to individualized needs and wants. Engaged in conversation with client to create loyalty.
- Provided positive first impressions to welcome existing, new, and potential clients.
- Stayed organized and utilized new software to help maintain good workflow and time management.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
- Stayed in contact based on New Lead, Follow Up, and Member schedules.
- Managed returns, exchanges and refunds in accordance with store policy.
Registered Behavior Technician
6 Months- Implemented individualized behavior intervention plans for diverse client base, coordinating with BCBA for clarification and support.
- Led social skills groups for children with Autism Spectrum Disorders, fostering communication and interpersonal development.
- Monitored client behavior to ensure safety for peers and RBTs during sessions, utilizing training in de-escalation techniques for aggressive behaviors.
- Maintained accurate session data with detailed notes for high-energy clients to ensure comprehensive documentation for insurance.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Ensured safety protocols were followed at all times during therapy sessions.
Team Member
5 Months- Delivered exceptional customer service by addressing inquiries and concerns promptly.
- Received recognition and an award at a work event.
- Was cross trained for all positions in Front of House, and was training in Back of House positions as well, for a more full understanding of operations.
- Collaborated with team members to deliver timely service during peak hours, enhancing overall customer satisfaction.
- Conducted training sessions for new team members on operational procedures and customer service standards, improving team readiness.
Lead General Utility Manager
6 Months- Led team of over 30 members across two rooms, coordinating schedules to ensure smooth operations and resolve issues promptly.
- Implemented daily team meetings to address training, safety, and operational concerns, enhancing communication and team cohesion.
- Communicated with 12 restaurants to uphold service quality and promptly address client concerns.
- Studied machine maintenance procedures to effectively troubleshoot and repair equipment. to fix in emergencies.
Education
High School Diploma
Skills
Customer engagement
Computer proficiency
Safety protocol adherence
Customer service protocols
Organization
Customer relationship management
Teamwork
Effective communication
Communication
Adaptability
Certification
- CPR
Timeline
Sales Associate/Receptionist
KidsUnited
08.2026 - Current
Registered Behavior Technician
BlueSprig Pediatrics
01.2026 - 07.2026
Team Member
Chick-fil-A
08.2025 - 01.2026
Lead General Utility Manager
Aramark Food Services
10.2024 - 04.2025
Bentonville West Hight School
High School Diploma