Shelby Graeser
135 Katy Way,TX
Summary
Experienced customer service agent seeking a position as a Delta Airlines Red Coat. Holds the ability to de-escalate high stress environments and has proven to perform multiple tasks and make strong decisions while under minimal supervision.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
04.2018 - 04.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Educator/Mirror Lead
Lululemon
11.2021 - 07.2022
- Responsible for driving sales for Mirror in lululemon stores through personal connection with guests
- Maintain and keep track of budgets for activations, community events, guest resolutions, and product testing
- Facilitating in-store demos to demonstrate key and quality factors
- Demonstrate entrepreneurship through the store to factor new ways and techniques to pitch Mirror to guests and fellow employees
Customer Service Agent
Delta Global Services, DGS
01.2017 - 01.2018
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Provided accurate departure and arrival times
- Boarded and deplaned flights, escorted passengers, including passengers needing assistance, unaccompanied minors, and guests with credentials who require escort.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NCSkills
- Teaching strategies
- Group and individual instruction
- Peer Mentoring
- Customer training
Timeline
Educator/Mirror Lead
Lululemon
11.2021 - 07.2022
Customer Service Agent
Alaska Airlines
04.2018 - 04.2021
Customer Service Agent
Delta Global Services, DGS
01.2017 - 01.2018
High School Diploma -
Eugene Ashley High School
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