Shelby Hafley
Nicholasville,KY
Overview
2022
2022
years of professional experience
Work History
Body Shop Estimator
Bob Allen Motor Mall
- Maintained up-to-date knowledge on industry trends and best practices through continuous professional development courses and workshops.
- Increased customer satisfaction by providing accurate and timely repair estimates for body work
- Talked with insurance adjusters on the daily regarding supplements and payments
Store Manager
GNC Live Well
Lexington, KY
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Debt Collection Specialist
Credit Solutions Llc
Lexington, KY
04.2020 - 10.2021
- Contributed to the ongoing success of the collections team by sharing knowledge, expertise, and best practices with colleagues for continuous improvement efforts.
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
- Attended many customer service and sales seminars monthly
- Helped every customer pick the right monthly amount to pay off there debt the quickest
Education
The Providence School
Wilmore, KY2017
Skills
- Auto body estimator
- Estimating Techniques
- Detail Oriented
- Parts Ordering
- Leadership
- Outstanding customer service
- Sales experience
- Phone experience
Timeline
Debt Collection Specialist
Credit Solutions Llc
04.2020 - 10.2021
Body Shop Estimator
Bob Allen Motor Mall
Store Manager
GNC Live Well
The Providence School