Shelby Hanchar
Charlotte,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Manufacturing Technician
Bridgewater Interiors
Lansing, MI
10.2025 - Current
- Operated manufacturing equipment to assemble components efficiently
- Conducted quality inspections to ensure product specifications met standards
- Assisted in maintaining a clean and organized work environment
- Collaborated with team members to troubleshoot production issues
- Followed safety protocols to minimize workplace hazards
- Documented production processes and maintained accurate records
- Adapted quickly to changes in production schedules and tasks
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
Medical Receptionist
Dermatology And Skin Surgery Center
Battle Creek, MI
10.2022 - 10.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
Medical Reception Technician Group Lead
CSL Plasma
Jackson, MI
02.2019 - 09.2022
- Managed patient intake processes, ensuring compliance with safety and regulatory standards.
- Streamlined appointment scheduling, enhancing operational efficiency and reducing wait times.
- Trained new technicians on equipment usage and safety protocols, fostering a knowledgeable team environment.
- Collaborated with medical staff to address patient inquiries and resolve issues promptly.
- Maintained accurate records of donor information and plasma collection procedures in electronic systems.
- Implemented process improvements that increased workflow efficiency within reception operations.
- Conducted quality control checks on collected samples to ensure adherence to safety guidelines.
- Led team meetings to discuss performance metrics, share best practices, and drive continuous improvement efforts.
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Upheld high-quality standards in document creation by proofreading materials before distribution or submission when required.
- Collaborated with various departments, providing administrative support as needed for smooth operations across the organization.
- Assisted in the training of new reception staff, fostering a positive work environment and promoting team collaboration.
Call Center Representative
Alorica
Jackson, MI
09.2017 - 02.2019
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Utilized CRM software to track interactions and update customer profiles accurately.
- Improved call response times through effective time management and prioritization techniques.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Human Biology
St Francis University
Fort Wayne, INHigh School Diploma -
Fremont High School
Fremont, IN05-1992
No Degree - Pharmacy Technician
Four County Joint Vocational
Archbold, OH03-2007
Skills
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
Office administration
- Payment collection
- Reminder calls
- Records management
- Letter preparation
- Medical office administration
Timeline
Manufacturing Technician
Bridgewater Interiors
10.2025 - Current
Medical Receptionist
Dermatology And Skin Surgery Center
10.2022 - 10.2025
Medical Reception Technician Group Lead
CSL Plasma
02.2019 - 09.2022
Call Center Representative
Alorica
09.2017 - 02.2019
Human Biology
St Francis University
High School Diploma -
Fremont High School
No Degree - Pharmacy Technician
Four County Joint Vocational