SHELBY HEBERT

• Designed and executed tailored treatment plans addressing unique client needs.
• Performed thorough evaluations of mental health conditions to inform treatment strategies and enhance patient care.
• Coordinated and guided group therapy sessions, encouraging collaboration and engagement among participants.
• Facilitated the use of evidence-based therapeutic approaches to improve client coping mechanisms and foster resilience.
• Pursued continuous learning in therapeutic interventions to improve service delivery and client outcomes by attending workshops, conferences, and training.
• Facilitated effective crisis interventions, prioritizing client safety and demonstrating empathy in high-stress scenarios.
• Implemented culturally aware counseling strategies to enhance communication and support for multicultural populations.
• Specialized in addressing substance abuse and co-occurring disorders, focusing on their impact on mental health.
• Developed comprehensive curriculum focused on substance misuse recovery, incorporating cognitive behavioral therapy methodologies to enhance therapeutic outcomes.
• Trained junior staff on best practices in counseling and patient management to improve overall care quality.
• Engaged with multidisciplinary teams to ensure cohesive and effective care strategies for clients undergoing recovery.
• Optimized documentation processes to enhance accuracy and ensure compliance with regulatory standards.
• Facilitated workshops on mental health awareness to enhance community engagement and combat stigma.
• Maintained compliance with regulatory standards by accurately documenting clinical progress notes in a timely manner.
• Assessed client progress on a routine basis through implementation of standardized assessment methodologies.

• Supervised daily operations to ensure a welcoming and efficient fitness environment.
• Trained and mentored team members on customer service best practices and operational protocols.
• Implemented process improvements to enhance member retention and satisfaction initiatives.
• Monitored cleanliness standards throughout the facility, maintaining a safe and hygienic environment.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Created a welcoming atmosphere through friendly greetings to each patient. Streamlined communication by handling company phone calls effectively. Optimized appointment scheduling and confirmations to enhance patient flow. Improved patient check-in and check-out experiences by organizing charts efficiently.
• Coordinated with the doctor to address patient questions and concerns promptly, enhancing patient satisfaction.
• Oversaw patient insurance verification processes to maintain compliance and accuracy. Managed collection of patient payments while optimizing payment processing workflows.
• Oversaw accurate order processing and completion for contact lens requests, maintaining quality standards.

Internship: Granite Recovery Centers- Canterbury, NH |October 2021 - August 2022

GPA: 3.8

• GPA: 3.6
• Honoree of Psi Chi International Honor Society