Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Jackson

Columbus,Georgia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

General Manager

Fetch Park Columbus
05.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.

Shift Supervisor

Fetch Park
06.2022 - 05.2023
  • Maintained safe and fun environment of dog park/bar by adhering to company polices.
  • Adhered to state laws regarding alcoholic beverage services
  • Responded to and resolved customer questions and concerns.
  • Created weekly schedule for 30 employees, ensuring adequate staffing and minimizing labor costs.
  • Prepared shift summary reports for general manager and communicated regularly on goals and progress.

Kennel Technician

Dog Gone Good Dog Training
10.2020 - 07.2022
  • Prepared and fed special diets to dogs per feeding instructions
  • Administered oral and/or topical medications as needed
  • Cleaned and disinfected cages, dog runs, food, and water containers.
  • Monitored animals for behavioral problems and signs of health issues.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.

Dog Handler

Fetch Park
09.2021 - 06.2022
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Interacted with management and dog owners when behavioral issues arise
  • Worked as a team with other dog handlers to keep a safe atmosphere with up to 60 dogs in the park.
  • Contributed to member retention by consistently providing outstanding customer service to both members and dogs

Kennel Technician

Playful Pups
11.2019 - 08.2020
  • Communicate with clients when their dogs are being dropped off in my care
  • Managed groups of dogs for inside and outside play
  • Preform temperament tests to assure good behavior with other dogs for play
  • Communicate with management when problems arise.

Grooming Assistant

Ruff & Refined Dog Studio
04.2016 - 07.2019
  • Responsible for the care and well-being of all animals in the facility
  • Assist groomer with nail trims, baths, and brush outs
  • Greet clients in a friendly manner and answer basic dog grooming questions.

Education

High School Diploma -

Liberty University
Lynchburg, VA
05.2019

Skills

  • Attention to Detail
  • Multi Tasking
  • Customer Service
  • Scheduling
  • Inventory Management
  • Marketing
  • Computer Proficiency

Timeline

General Manager

Fetch Park Columbus
05.2023 - Current

Shift Supervisor

Fetch Park
06.2022 - 05.2023

Dog Handler

Fetch Park
09.2021 - 06.2022

Kennel Technician

Dog Gone Good Dog Training
10.2020 - 07.2022

Kennel Technician

Playful Pups
11.2019 - 08.2020

Grooming Assistant

Ruff & Refined Dog Studio
04.2016 - 07.2019

High School Diploma -

Liberty University

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Shelby Jackson