Shelby Johnson
Arlington,USA
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality, and performance standards.
Overview
10
10
years of professional experience
Work History
Collector
Exeter Finance
Irving, TX
05.2024 - Current
- Provided excellent customer service while managing high volume calls
- Excellent communication skills both written and verbal
- Utilized advanced computer skills to multitask effectively during calls
- Managed inbound and outbound calls using a dialer system
- Ability to work in a remote setting uphold productivity and confidentiality
Mail Handler Assistant
United States Postal Service, USPS
Fort Worth, Texas
12.2022 - 04.2023
- Operated automated sorting machines to ensure timely processing of incoming packages.
- Sorted and distributed mail to designated routes, enhancing delivery accuracy.
- Assisted in loading and unloading trucks, ensuring smooth operations during peak shifts.
Data Entry
McKesson
Irving, TX
10.2022 - 03.2023
- Assisted customers in filling prescriptions at the pharmacy
- Verifying if we have their correct information with their insurance
- Delivered excellent customer service to enhance customer satisfaction
- Managed multiple tasks simultaneously, effectively communicating while typing across two screens
- Handled inbound and outbound calls to assist customers with their needs
Customer service representative
PRA Group
North Richland Hills, TX
04.2016 - 12.2018
- Handled collections by contacting customers via phone and email, successfully resolving outstanding balances.
- Contacted customers to discuss payment schedules and set up or
- Analyzed customer accounts to identify payment patterns and potential solutions for overdue payments.
- Recorded customer interactions accurately in internal systems, ensuring detailed account histories for reference.
- Partnered with team members to create strategies that enhanced collection processes and improved customer engagement.
Education
High school -
Mansfield legacy high school
MansfieldSkills
- Customer Service
- Communication Skills
- Inbound and Outbound Calling
- Advanced Computer Skills
- Multitasking
- Remote Work
Hobbies and Interests
- Cooking
- Fitness
- Traveling
- Reading
- Volunteering
Languages
English
Timeline
Collector
Exeter Finance
05.2024 - Current
Mail Handler Assistant
United States Postal Service, USPS
12.2022 - 04.2023
Data Entry
McKesson
10.2022 - 03.2023
Customer service representative
PRA Group
04.2016 - 12.2018
High school -
Mansfield legacy high school