Shelby Jones
Gainesville
Summary
Dynamic administrative professional with expertise in data management and communication. Proven track record of enhancing client relationships and streamlining processes using Salesforce and Office 365. Recognized for attention to detail and ability to foster collaboration, contributing to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
FLOAAT Center
08.2025 - Current
- Handled phone calls and emails for client consults, ensuring timely communication
- Facilitate QbCheck ADHD screeners with clients
- Perform data entry for billing, scheduling and clinical documentation
- Update and maintain client databases and filing system
- Collaborated on report writing projects to ensure clarity and accuracy.
- Maintained professional and empathetic demeanor in all interactions, fostering positive client relationships
Learning Services Student Associate
Lastinger Center for Learning
10.2023 - Current
- Input and update learner enrollment status accurately into databases
- Verify and correct data discrepancies, ensuring data integrity and accuracy
- Maintain confidentiality and handle sensitive information with discretion
- Clarified data requirements and resolved issues through effective communication with team members and supervisors
- Addressed user inquiries and concerns via email, ensuring prompt and accurate responses
- Prepare, format, and distribute personal transcripts
- Contributed to special projects to enhance team efficiency and meet deadlines.
HR Intern
British Asian Trust
07.2025 - 08.2025
- Created & led a company-wide Rovo AI Agent training seminar
- Developed and trained Rovo AI Agent to function as comprehensive company policy guide for employees
- Consulted with team managers across company to collect feedback on internal processing systems for improvement
- Developed a framework development plan for a new Intranet Management Hub in SharePoint
IT Security Analyst Intern
Badcock Home Furniture & more
06.2021 - 08.2021
- Identified deficiencies in risk assessment results and recommended improvements to enhance compliance with cybersecurity framework
- Updated credit card processing account settings for all retail locations to maintain secure transactions
- Created Microsoft Forms for corporate and retail surveys, compiling and organizing results for leadership
- Created and organized physical binders of documentation and review results using Microsoft Word and Excel
- Entered retail device inventory into the new inventory management system to ensure accurate tracking.
Education
Undergraduate Degree - Psychology, Minor in Counseling & Human Services
University of Florida
FL, USA05-2027
Skills
- Salesforce
- Office 365
- Google Suite
- Data management
- Document formatting
- Acrobat
- Atlassian
- Basic website editing
- Canva
- Administrative support
- Attention to detail
- Effective communication
Volunteer Experience
- Haven’s Hospice Resale Store
- Bread of the Mighty
- Humane Society of North Central FL
- Toys for Tots
- Night to Shine
Extracurricular Activities
VP of Membership, Delta Nu Zeta Service Sorority, Manage attendance for all events, Track membership status for all sisters Member, UF Psychology Club
Timeline
Administrative Assistant
FLOAAT Center
08.2025 - Current
HR Intern
British Asian Trust
07.2025 - 08.2025
Learning Services Student Associate
Lastinger Center for Learning
10.2023 - Current
IT Security Analyst Intern
Badcock Home Furniture & more
06.2021 - 08.2021
Undergraduate Degree - Psychology, Minor in Counseling & Human Services
University of Florida