Shelby Jordan
Aurora,MO
Summary
As a payment poster I am skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy. I am also a highly-motivated employee with desire to take on new challenges. I also possess a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
12
12
years of professional experience
Work History
RC Specialist Payment Poster
Medical Consulting Group LLC
Springfield, MO
01.2023 - Current
- Ensure accurate and timely recording of payment transactions through daily account receivable reconciliation process.
- Answer incoming calls regarding billing inquiries from patients and providers in a professional manner.
- Input details into accounts and tracked payments.
- Process refund requests timely and accurately, according to established protocols.
- Collect, post, and manage patient account payments.
Receptionist/Medical Assistant
Ozarks Community Hospital Lawrence County Clinic
Mount Vernon, MO
09.2020 - 01.2023
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Informed patients of financial responsibilities prior to rendering services.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Conducted patient intake interviews to collect medical information and insurance details.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
CNA
CoxHealth
Springfield, MO
04.2020 - 08.2020
- Turned and repositioned residents to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Documented activities and recorded information in EMR system.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
Special Education Paraprofessional
Verona R-7 School District
Verona, MO
08.2018 - 03.2020
- Worked with Special Education students to give them one on one help.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Prepared handouts, study materials and other teaching aids.
- Provided supplemental supervision in classrooms, schoolyards and cafeterias.
- Supervised test taking and graded papers.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Advised instructor on student behavior or issues requiring immediate attention.
CNA
Missouri Veterans Home
Mount Vernon, MO
09.2017 - 08.2018
- Assisted patients with shaving, bathing and oral hygiene, as well as dressing to promote healthy habits and overall wellness.
- Assisted residents in preparing for activities and social programs.
- Had routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Answered call lights to determine resident needs.
- Turned and repositioned residents to prevent pressure ulcers.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Pizza Maker/Cashier
Little Caesars Pizza
Monett, MO
11.2016 - 04.2017
- Washed and cut ingredients for quick meal assembly.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Packaged and bagged cooked food and prepared items.
- Mixed ingredients for dough.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Checked completed orders for correct quantity and quality.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Verona Corn Maze
Verona, MO
09.2012 - 11.2016
- Selling and stocking candy, shirts, and novelty items in the country store.
- Gave instructions on how to use a paintball gun to ensure safety.
- Sold extra rounds of paintballs which required collecting the correct amount of money and counting back change.
Education
High School Diploma -
Aurora High School
Aurora, MO05.2017
Some College (No Degree) - General Studies
Ozarks Technical Community College
Springfield, MOSkills
- Problem-Solving
- Multitasking and Organization
- Payment posting
- Computer Proficiency
- Equipment Troubleshooting and Maintenance
- Customer Service
- Critical Thinking
- Data Management
- Account Reconciliation
Timeline
RC Specialist Payment Poster
Medical Consulting Group LLC
01.2023 - Current
Receptionist/Medical Assistant
Ozarks Community Hospital Lawrence County Clinic
09.2020 - 01.2023
CNA
CoxHealth
04.2020 - 08.2020
Special Education Paraprofessional
Verona R-7 School District
08.2018 - 03.2020
CNA
Missouri Veterans Home
09.2017 - 08.2018
Pizza Maker/Cashier
Little Caesars Pizza
11.2016 - 04.2017
Cashier
Verona Corn Maze
09.2012 - 11.2016
High School Diploma -
Aurora High School
Some College (No Degree) - General Studies
Ozarks Technical Community College
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