Shelby Jouppi
Canton,US
Summary
Human Resources candidate with extensive hospitality experience in training staff and enhancing service efficiency. Demonstrates adaptability in fast-paced environments while ensuring compliance with safety standards. A collaborative team player committed to fostering talent development and operational excellence.
Overview
5
5
years of professional experience
Work History
Ambassador
Crunch Fitness Gym
Livonia, Michigan
12.2025 - Current
- Promoted gym services and programs, increasing member participation and retention through targeted outreach.
- Engaged members through personalized fitness consultations and goal assessments to align fitness plans with individual goals.
- Assisted in organizing community events, strengthening member relationships and enhancing overall gym culture.
- Collaborated with team members to maintain a clean and welcoming gym environment.
- Educated members on proper equipment usage to ensure safety during workouts.
Outside/Expo and Server
Twin Peaks
Livonia
04.2024 - 08.2025
- Trained staff on Aloha POS functions to reduce order-entry errors and improve service speed.
- Facilitated menu updates and promoted new items, contributing to increased add-on sales.
- Described beverage offerings clearly to customers to improve drink selection satisfaction and repeat orders.
- Maintained OSHA hygiene practices and PPE use to ensure a safer dining environment for staff and patrons.
- Managed front-of-house station, ensuring timely orders and accurate drink requests during peak shifts.
- Earned Employee of the Month recognition for delivering high-quality service and fostering teamwork.
Expo
Buffalo Wild Wings
Ypsilanti
05.2023 - 06.2024
- Operated Aloha POS, processing orders and payments accurately and efficiently.
- Assisted guests with menu selections and communicated menu price updates.
- Maintained an extensive knowledge to the menu and allowed modifications.
- Collaborated with kitchen and team members to deliver quick service and create a comfortable, memorable dining experience.
- Ensured compliance with OSHA safety regulations and promoted proper use of personal protective equipment.
- Adhered to injury protocol and managed work hour regulations for minor employees.
Expo
Barrio Cocina Y Tequileria
Plymouth
04.2021 - 07.2023
- Ensured compliance with OSHA safety standards and proper PPE use to promote a safe work environment.
- Processed customer transactions accurately using Toast POS systems, enhancing customer service experience.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Arts - Human Capital And Society, Law, Justice, And Public Policy, Leadership of Organization
Michigan State
East Lansing05-2026
Diploma -
Canton High School
Canton, MichiganSkills
- Customer Service
- Customer-Oriented
- Public Relations
- Community Engagement
- Event Coordination
- Market Awareness
- Collaboration
- Team Work
- Time Management
- Multitasking
- Adaptability
- Conflict Resolution
- Critical Thinking
- Creativity
- Attention to Detail
- Influencing Others
- Goal Setting
- Organized
- Outgoing
Timeline
Ambassador
Crunch Fitness Gym
12.2025 - Current
Outside/Expo and Server
Twin Peaks
04.2024 - 08.2025
Expo
Buffalo Wild Wings
05.2023 - 06.2024
Expo
Barrio Cocina Y Tequileria
04.2021 - 07.2023
Bachelor of Arts - Human Capital And Society, Law, Justice, And Public Policy, Leadership of Organization
Michigan State
Diploma -
Canton High School