Tijah Baskerville
Canton,USA
Summary
Seasoned Customer Service representative with more than 10years of experience in fast-paced environment. Excellent communication and strong organizational skills. Authorized to work in the US for any employer
Experienced with accounts payable management, including invoice processing, vendor relations, and payment oversight. Utilizes effective communication and organizational skills to ensure seamless financial operations. Track record of maintaining compliance with financial regulations and improving process efficiencies.
Overview
13
13
years of professional experience
Work History
Accounts Payable Assistant Manager
Diversified Energy
Canton, OH
06.2024 - Current
- Collaborated with other departments to ensure accuracy in coding invoices, promoting seamless interdepartmental communication.
- Conducted regular performance evaluations for team members, identifying areas of strength and opportunities for growth, fostering a culture of continuous improvement.
- Supported audit processes by providing requested documents promptly and answering inquiries thoroughly, demonstrating strong knowledge of accounts payable function.
- Resolved escalated vendor disputes professionally and diplomatically, maintaining positive partnerships while prioritizing company interests.
- Participated in cross-functional projects to streamline company-wide processes, demonstrating strong collaboration skills and commitment to organizational success.
- Stayed current on industry trends and best practices through ongoing professional development, applying new knowledge to enhance the effectiveness of the accounts payable department.
Revenue Specialist II
Keenan Advantage Group
North Canton, OH
04.2021 - 06.2024
- Send new invoices to clients and ensure all invoices are verified and paid.
- Assist with any issues due to billing or service rendered.
- Perform any combination of clerical duties requiring moderate knowledge of systems or procedures.
- Also assist with additional departments when needed.
- Train new employees on current and updated systems.
Meter Reader
American Electric Power
Canton, OH
07.2013 - 02.2020
- Walk or drive vehicles along established routes to take readings of meter dials.
- Read electric meters and enter data in route books or hand-held computers.
- Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-hand computers to business offices so that data can be compiled.
- Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
- Answer customers' questions about services and charges, or direct them to customer service centers.
Customer Service Representative
Envision Rx Options
North Canton, OH
10.2012 - 06.2013
- Professionally answered 80 calls per day, providing information and services to ensure customer satisfaction.
- Review insurance policy to determine coverage.
- Provided members with policy information regarding copays and covered services.
Education
High School Diploma - General
Timken Senior High School
Canton, OH06.1997
Skills
- Time Management Customer Service oriented
- Decision Making
- Active Listener Energetic work attitude
- Fast learner
- Judgment and Decision Making Work well with
- Scheduling little to no
- Supervision
- Fast learner with a wide range of supervision
- Time Management
- Practical skills
- Customer support and assistance
- Customer satisfaction
- Safety procedures
- Customer Service
- Meter examination
- Database management
- Customer service
- Clerical experience
- Supervising experience
- Accounts payable
Timeline
Accounts Payable Assistant Manager
Diversified Energy
06.2024 - Current
Revenue Specialist II
Keenan Advantage Group
04.2021 - 06.2024
Meter Reader
American Electric Power
07.2013 - 02.2020
Customer Service Representative
Envision Rx Options
10.2012 - 06.2013
High School Diploma - General
Timken Senior High School