Shelby Klonecki
Onalaska,WI
Summary
Dedicated office professional and business owner with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Owner
Home & Effects, LLC
08.2021 - Current
- Developed and maintained strong relationships with 20 household clients, resulting in repeat business and referrals.
- Diversified revenue streams by exploring new markets and developing innovative services tailored to those markets'' needs.
Customer Service Representative
KAPLAN
01.2016 - 01.2017
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations to the over 30 phone calls received a day based on individual customer needs.
Communications Assistant
THE ETTRICK BUSINESS CENTER
01.2015 - 01.2016
- Provided critical marketing and strategic communication support to the five businesses held within the office.
- Handled routine inquiries from the 220+ customers via email or phone calls promptly while demonstrating excellent customer service skills.
- Managed multiple competing priorities simultaneously within tight deadlines without sacrificing attention to detail or quality.
Graphic Designer
CAMPS & CONFERENCE SERVICES (WSU)
01.2013 - 01.2016
- Worked with clients to create compelling digital image designs for use in digital and traditional printing methods on over 40 projects.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Education
Associate of Science - Radiography
Western Technical Institute
La Crosse05.2027
Bachelor of Arts - Graphic Design
Winona State University
Winona05.2016
Skills
- Customer Relations
- Verbal and written communication
- Financial Management
- Attention to Detail
- Client Service
- Customer Retention
- Problem-solving abilities
- Call center experience
Outdoors
Energetic nature-lover who intends to hike, camp and canoe through Utah in 2024.
Timeline
Owner
Home & Effects, LLC
08.2021 - Current
Customer Service Representative
KAPLAN
01.2016 - 01.2017
Communications Assistant
THE ETTRICK BUSINESS CENTER
01.2015 - 01.2016
Graphic Designer
CAMPS & CONFERENCE SERVICES (WSU)
01.2013 - 01.2016
Associate of Science - Radiography
Western Technical Institute
Bachelor of Arts - Graphic Design
Winona State University
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