Shelby Kotrba
Thief River Falls,MN
Overview
7
7
years of professional experience
Work History
Personal Banker
Border Bank
Thief River Falls, MN
02.2019 - Current
- Assisted clients with account openings and financial product inquiries.
- Conducted customer needs assessments to recommend appropriate banking solutions.
- Managed daily transactions and ensured compliance with banking regulations.
- Educated customers on digital banking tools and services offered by the bank.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Trained new staff on bank policies, procedures, and customer service best practices.
- Monitored account activity for fraud detection and risk management purposes.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Education
Some College (No Degree) - Political Science
Black Hills State University
Spearfish, SDSkills
- Customer education
- Fraud detection
- Compliance management
- Account management
- Customer relationship management
- Transaction processing
- Risk assessment
- Staff training
- Problem solving
- Time management
- Customer service
- Financial advisement
- Cash vault audit
- Loan processing
- Financial advising
- Relationship building
Timeline
Personal Banker
Border Bank
02.2019 - Current
Some College (No Degree) - Political Science
Black Hills State University