Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Kuykendall

Hutto,Texas

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Robinson- Multi-product Blended Agent

Progressive
02.2021 - Current
  • Handles Escalated Calls
  • Uses resources and coaching feedback to create a one call experience.
  • Handles and promptly resolves customer complaints to maintain professional relationships.
  • Assist customers with endorsements, payments, cancellations and reinstatements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized guidelines to properly handle calls and stay compliant with relevant laws and regulations.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Inside Sales Account Manager

Gowireless
  • Matched customers to products based on in-depth understanding of different business models and needs
  • Incorporated new products seamlessly and integrated offerings into routine sales calls
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales
  • Prospected new leads with high level of outbound calls to both cold and warm contacts
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

Education Account Manager

Cellular Sales Verizon
05.2018 - 11.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Educated clients on new products or services to increase customer engagement with brand
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
  • Developed and implemented strategies to increase client retention.

Education

Texas State University
San Marcos, TX
09.2013

Diploma -

Vista Ridge High School
Leander, TX
06.2011

Skills

Empathy and Rapport Building

Goal-oriented mindset

Objection handling

Account planning

Call resolution

CRM software proficiency

Effective communication

Timeline

Robinson- Multi-product Blended Agent

Progressive
02.2021 - Current

Education Account Manager

Cellular Sales Verizon
05.2018 - 11.2020

Inside Sales Account Manager

Gowireless

Texas State University

Diploma -

Vista Ridge High School

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Shelby Kuykendall