Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Langlands

South Rockwood,MI

Summary

Motivated Worker with engaging personality and flexible approach. Upbeat, friendly while anticipating customer needs to facilitate enjoyable experiences. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for patrons. Skilled in addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Capable of upselling products and knowledgeable about Beer and Liquor.

Overview

13
13
years of professional experience

Work History

Bar Manager

Mister Nick's
08.2021 - Current
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented effective inventory control systems to reduce waste.

Bartender

Joe's Prime Time
05.2011 - 08.2021
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Participated in promotional events, representing the establishment positively.
  • Served high customer volumes during special events, nights, and weekends.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Bar Certified Trainer

Buffalo Wild Wings
06.2014 - 03.2016
  • Recruited and trained new members of guest service team.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Established and maintained quality control standards.

Education

High School Diploma -

Oscar A. Carlson High School
Rockwood, MI
06.2009

Skills

  • Foodservice Management
  • Vendor Relationship Management
  • Bar Management
  • Inventory Management
  • Sales Promotion
  • Staff Training
  • Relationship Building
  • Organizational Ability

Timeline

Bar Manager

Mister Nick's
08.2021 - Current

Bar Certified Trainer

Buffalo Wild Wings
06.2014 - 03.2016

Bartender

Joe's Prime Time
05.2011 - 08.2021

High School Diploma -

Oscar A. Carlson High School

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Shelby Langlands