Shelby Langston
TX
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
21
21
years of professional experience
Work History
Owner and Medical Aesthetician
Dermabliss Skin Spa
Hopkinsville, KY
06.2012 - 12.2024
- Medical Aesthetician and Owner of Medical Skin Spa
- Employed multiple Doctors and Practitioners
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Collaborated with other owners on joint ventures and shared resources.
Office Manager/ Assistant to Doctor
The Plastic Surgery Clinic
Manhattan, KS
01.2006 - 11.2007
- Offered strong customer service skills, keeping patients satisfied
- Increased office skincare product sales
- Managed the work of 2 employees
- Assisted Plastic Surgeon consultations and in office procedures
- Faxing, transcribing, filing, photocopying, printing, and sorting and distributing mail
- Took payments from patient's, sent out invoices, and pay office-related expenses
- Maintained office supplies
- Collaborated with other healthcare professionals to coordinate optimal patient care plans.
- Counseled patients on lifestyle changes needed for better health outcomes.
- Conducted follow-up visits with patients to assess the effectiveness of treatments.
Receptionist/Administrative Assistant
Crums Beauty College
Manhattan, KS
01.2004 - 01.2006
- Welcomed patrons
- Answered Multiple phone lines
- Organized Student Schedules
- Took payment for Services
- Scheduled appointments
- Maintained receptionist area
- Managed documents & records
Education
Skincare / Aesthetics - Aesthetics
American Academy of Aesthetics
Manhattan, KS08.2007
Equine Science -
Kansas State University
Manhattan, KSSkills
- Customer service
- Time management
- Communication skills
- Guest services
- Leadership
- Front Desk
- Bookkeeping
- QuickBooks
- Facebook Advertising
- Social Media Marketing
- Small business operations
- Relationship building
- Business administration
- Verbal and written communication
- Client service
- HIPAA guideline compliance
- Database administration
- Vendor relations skills
- Inventory purchasing
- Office administration
- Confidentiality
- Phone etiquette
- Appointment scheduling
- Quickbooks
- Equipment sterilization
- Appointment coordination
- Supply restocking
- Multi-line phone systems
Timeline
Owner and Medical Aesthetician
Dermabliss Skin Spa
06.2012 - 12.2024
Office Manager/ Assistant to Doctor
The Plastic Surgery Clinic
01.2006 - 11.2007
Receptionist/Administrative Assistant
Crums Beauty College
01.2004 - 01.2006
Skincare / Aesthetics - Aesthetics
American Academy of Aesthetics
Equine Science -
Kansas State University