Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Larsen

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

4
4
years of professional experience

Work History

Special Operations Manager

Swig
Salt Lake City
08.2025 - Current
  • Coordinated team schedules to maintain optimal staffing levels during peak hours.
  • Trained new staff on operational procedures and customer service standards.
  • Monitored inventory levels and assisted with stock replenishment activities.
  • Managed daily operations to ensure efficient service delivery at Swig.
  • Assisted in resolving customer inquiries and complaints effectively and promptly.
  • Monitored staff performance and provided feedback for improvement.

General Manager

Swig
Lehi
05.2022 - 08.2025
  • Oversaw staff training programs to enhance team performance and operational knowledge.
  • Implemented inventory control measures to optimize stock levels and reduce waste.
  • Coordinated scheduling for staff to meet business demands and improve coverage.
  • Ensured compliance with health and safety regulations across all operational areas.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.

Education

High School Diploma -

Cedar Valley High School
Eagle Mountain, UT
05-2021

Skills

  • Operational efficiency
  • Staff training
  • Customer service
  • Performance monitoring
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Attention to detail

Timeline

Special Operations Manager

Swig
08.2025 - Current

General Manager

Swig
05.2022 - 08.2025

High School Diploma -

Cedar Valley High School

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Shelby Larsen