Shelby Levario
Riverside,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fire Communication Dispatcher I
Cal Fire Riverside County Fire Department
03.2023 - Current
- Provide exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborate with fellow dispatchers to maintain seamless workflow during shift changes.
- Demonstrate adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Promote teamwork among colleagues by proactively assisting others when needed.
- Facilitate smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Implement new software systems that improved efficiency within dispatch center operations.
- Consistently meet performance metrics for call handling, contributing to theoverall success of the department.
Preschool Teacher / Childcare Provider
Schoolhouse Day Care Centers
06.2016 - Current
- Responsible for all health care procedures and records.
- Administered medications, prescriptions, and treatments.
- In charge of maintaining enrollment packets and shot records.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Reservation Sales Agent
Amtrak
02.2014 - 06.2016
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Education
Early Childhood Education
Laguna Technical College
Pomona, CA04.2021
Associate of Arts - English Language And Literature
RIverside City College
Riverside, CA06.2016
High School Diploma -
Grace Preparatory Academy
Nuevo, CA06.2011
Skills
- Verbal, written, and interpersonal communication
- Active Listening
- Supervision and leadership
- Multi-tasking
- Workload management
- Task prioritization
- Stress tolerance
- Basic clerical knowledge
- Ability to present and maintain calm demeanor in all situations
- Strong and confident in decision-making
- Observant and detail oriented
- Customer service focused
Certification
- CPR Certified
- EMD/EFD Certified
Timeline
Fire Communication Dispatcher I
Cal Fire Riverside County Fire Department
03.2023 - Current
Preschool Teacher / Childcare Provider
Schoolhouse Day Care Centers
06.2016 - Current
Reservation Sales Agent
Amtrak
02.2014 - 06.2016
Early Childhood Education
Laguna Technical College
Associate of Arts - English Language And Literature
RIverside City College
High School Diploma -
Grace Preparatory Academy
- CPR Certified
- EMD/EFD Certified
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