Shelby Love
Nicholson ,GA
Summary
Detail-oriented professional with a strong background in patient service and administrative support. Proficient in managing billing inquiries and ensuring compliance with healthcare regulations. Aims to enhance workflow efficiency and elevate patient satisfaction through effective communication.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Piedmont Urgent Care By Wellstreet
Commerce , GA
02.2024 - Current
- Documented patient demographics and insurance in Epic systems, supporting accurate patient records and billing.
- Handle patient billing inquiries, process payments, and explain charges to patients, ensuring transparency and understanding of financial responsibilities.
- Documented all patient interactions and transactions in the system, ensuring thorough records for compliance and future reference.
- Facilitated clear communication with patients, healthcare providers, and administrative staff, enhancing information flow and coordination.
Administrative Assistant
University of Georgia
Athens, GA
05.2023 - 02.2024
- Provided comprehensive administrative support to executive team, including scheduling meetings and managing calendars for improved workflow.
- Coordinated schedules and appointments for faculty and staff meetings to optimize time management.
- Managed office supplies and inventory to ensure seamless departmental operations.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Office Manager
Georgia Farm Bureau
Jefferson , GA
05.2020 - 05.2023
- Organized meetings, prepared agendas, and recorded meeting minutes to facilitate effective team discussions.
- Managed office supplies inventory and ordered items to ensure uninterrupted availability.
- Supported budgeting processes by tracking expenses and processing invoices accurately.
- Trained new staff members on office procedures and company policies consistently.
- Coordinated planning of company events and community outreach initiatives to enhance employee engagement.
Education
High School Diploma -
Commerce High School
Commerce, GA05-2020
Skills
- Patient billing
- Insurance verification
- HIPAA compliance
- Compliance documentation
- Customer relationship management
- Workflow optimization
- Data entry
- Epic Systems
- Multitasking efficiency
Timeline
Patient Service Representative
Piedmont Urgent Care By Wellstreet
02.2024 - Current
Administrative Assistant
University of Georgia
05.2023 - 02.2024
Office Manager
Georgia Farm Bureau
05.2020 - 05.2023
High School Diploma -
Commerce High School