Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Lutjen

Shelby Lutjen

Sedalia,MO

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Server Assistant Manager

Estes Drive-in
11.2021 - Current
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
  • Conducted regular performance evaluations for server staff, identifying areas for improvement and growth opportunities.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.

Assembly Line Production Worker

Hook Solutions
05.2021 - 08.2021
  • Contributed to overall team success by meeting daily production targets consistently.
  • Investigated and resolved production issues.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.

Restaurant Busser

Rick's Oar House
05.2020 - 08.2020
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Assisted with bussing tables and cleaning up spills.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

Associate of Applied Science - Business Administration And Management

State Fair Community College
Sedalia, MO
05.2025

Skills

  • Task Delegation
  • Food Safety Compliance
  • Sanitation Standards
  • Staff Training and Development
  • Cash Handling
  • Work Ethic and Integrity
  • Cash Register Operations
  • Product Recommendations
  • Time management skills
  • Written and verbal communication
  • Honest and Dependable
  • Creative Thinking
  • Professionalism and Courtesy
  • Customer Transactions

Timeline

Server Assistant Manager

Estes Drive-in
11.2021 - Current

Assembly Line Production Worker

Hook Solutions
05.2021 - 08.2021

Restaurant Busser

Rick's Oar House
05.2020 - 08.2020

Associate of Applied Science - Business Administration And Management

State Fair Community College

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Shelby Lutjen