Shelby Manning
Goodlettsville,TN
Summary
Cultivated empathetic communication and led group discussions to empower clients in their recovery journeys.,Tracked and recorded client progress, contributing to customized treatment strategies and continuous assessments while partnering with team members to create effective client engagement approaches.,Coordinated daily activities and resources to maintain a structured environment that promotes recovery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technician
Buffalo valley detox
Nashville, Tennessee
03.2025 - Current
- Assisted in maintaining a clean and safe environment, ensuring compliance with health and safety standards.
- Supported clients by providing empathetic communication and facilitating group discussions to enhance recovery efforts.
- Monitored and documented client progress, contributing to individualized treatment plans and ongoing assessments.
- Collaborated with team members to develop and implement effective strategies for client engagement and support.
- Helped organize daily activities and resources, promoting a structured environment conducive to recovery.
Customer Service Representative
Kabinart
Nashville, Tn
06.2024 - 03.2025
- Delivered exceptional customer support by resolving inquiries swiftly, enhancing overall client satisfaction and loyalty.
- Managed product returns and exchanges, ensuring compliance with company policies while maintaining positive customer experiences.
- Utilized CRM software to track customer interactions, improving communication efficiency and response times.
- Answered customer inquiries and provided accurate information regarding products and services.
Restaurant Hostess
Rainforest Cafe
Nashville, Tn
06.2023 - 03.2024
- Greeted and seated guests promptly, ensuring an efficient flow of service and enhancing overall dining experience.
- Managed reservation systems to coordinate seating arrangements, improving guest satisfaction and reducing wait times.
- Assisted in training new staff on host responsibilities, fostering a collaborative team environment and efficient operations.
Customer Service Representative
American Home Design
Goodlettsville, TN
07.2023 - 11.2023
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Collaborated with team members to enhance service delivery and optimize customer satisfaction.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer requests.
- Trained new staff on company policies, procedures, and best practices in customer service.
- Coordinated with cross-functional teams to address complex customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Certified Dog Trainer
Retrieving Independence
Nashville, Tn
01.2020 - 05.2023
- Developed and implemented customized training programs to enhance client and dog relationships effectively.
- Led group training sessions, fostering a supportive environment that increased participant engagement and skill acquisition.
- Assessed individual dog behaviors to tailor training strategies, ensuring successful outcomes for diverse client needs.
- Conducted assessments to evaluate canine behavior, leading to tailored training plans that addressed specific challenges.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Used food and toy rewards, humane training tools, and verbal and leash corrections to teach dogs behaviors.
- Instructed owners on proper handling techniques for their pets to ensure positive reinforcement methods.
- Recognized signs of physical distress or behavioral changes in animals and notified supervisor accordingly.
Outbound Call Center Representative
NTHERM
Nashville, TN
11.2021 - 06.2022
- Managed high-volume outbound calls to promote products and services effectively.
- Developed and maintained customer relationships through effective communication strategies.
- Utilized CRM software to track interactions, ensuring accurate customer information management.
- Trained new representatives on best practices for call scripts and customer engagement techniques.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
Education
Smyrna High School
Smyrna, TN05.2016
Business Administration
Nashville State Community College
Nashville, TN05.2026
Skills
Supported clients through effective communication
Assisted in facilitating group discussions
Monitored client progress regularly
Contributed to treatment planning efforts
Engaged clients in meaningful activities
Organized therapeutic activities efficiently
Applied positive reinforcement techniques
Developed recovery strategies collaboratively
Certification
- Certified peer recovery specialist
Languages
English
Full Professional
Timeline
Technician
Buffalo valley detox
03.2025 - Current
Customer Service Representative
Kabinart
06.2024 - 03.2025
Customer Service Representative
American Home Design
07.2023 - 11.2023
Restaurant Hostess
Rainforest Cafe
06.2023 - 03.2024
Outbound Call Center Representative
NTHERM
11.2021 - 06.2022
Certified Dog Trainer
Retrieving Independence
01.2020 - 05.2023
Smyrna High School
Business Administration
Nashville State Community College