Lawana Cotton
Tucson,AZ
Summary
Achieved a supportive atmosphere for residents through effective program supervision. Advanced advocacy for young children with behavioral health needs and adults with disabilities, resulting in improved support systems. Identified and leveraged opportunities that fostered positive resident experiences. Collaborated with talented teams to drive successful outcomes. Delivered comprehensive oversight of residential services, enhancing health and safety for all individuals served.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
Intermountain Healthcare
Tucson, AZ
02.2025 - Current
- Facilitated implementation of individualized care plans to enhance patient engagement and improve treatment outcomes.
- Oversaw patient behavior and vital signs, ensuring compliance with safety protocols and facilitating timely interventions during crises.
- Facilitated collaboration among multidisciplinary teams to design therapeutic activities that enhance patient recovery.
Program Director
Sevita
TUCSON, AZ
02.2022 - 02.2025
- Managed recruitment, hiring, training, supervision, coaching, evaluation, and disciplinary actions for personnel.
- Oversaw program operations to ensure adherence to policies, procedures, and applicable standards.
- Oversaw budget allocations for multiple programs, enhancing resource utilization and ensuring fiscal responsibility.
Crisis Intervention Specialist
Community Health Associates
TUCSON, AZ
02.2020 - 02.2022
- Delivered immediate crisis intervention support to individuals, ensuring safety and facilitating access to mental health resources.
- Designed and executed personalized crisis management plans to optimize client outcomes.
Education
High School Diploma -
GED
Skills
Assisted in organizing community events to foster engagement and participation Supported outreach initiatives to connect with local residents Collaborated with team members to enhance community relations
Assisted in training new team members on processes and procedures Supported colleagues by providing mentorship and guidance Facilitated knowledge sharing sessions to enhance team skills
Oversaw medical and clinical supervision to ensure compliance with healthcare standards
Assisted in evaluating staff performance through regular assessments Supported team members in identifying areas for improvement Contributed to the development of performance improvement plans
Assisted in conducting site inspections to evaluate project compliance with safety standards and regulations Supported teams in identifying potential issues during inspections to facilitate timely resolutions Contributed to maintaining accurate records of inspection findings for future reference
Championed client advocacy initiatives to enhance customer relationships
Cultivated positive rapport with clients and team members to enhance collaboration
Assisted in organizing client meetings to facilitate communication and collaboration Supported teams in preparing agendas and materials for effective discussions Coordinated logistics to ensure smooth meeting operations
Conducted comprehensive research and fact collection to support informed decision-making
Assisted customers with inquiries and issues Provided support to enhance user experience Resolved problems efficiently to maintain satisfaction
Exhibited a consistently positive and approachable demeanor in all interactions
Executed strategic decision-making processes to enhance operational efficiency
Assisted teams in adapting to changing project requirements Supported colleagues in achieving flexible work arrangements Contributed to a collaborative environment by accommodating diverse schedules
Facilitated effective communication by actively listening to team members and stakeholders Supported collaborative discussions to enhance project outcomes Assisted in resolving conflicts through attentive listening and understanding
Timeline
Behavioral Health Technician
Intermountain Healthcare
02.2025 - Current
Program Director
Sevita
02.2022 - 02.2025
Crisis Intervention Specialist
Community Health Associates
02.2020 - 02.2022
High School Diploma -
GED