Shelby McGargill
Hemet,CA
Summary
Driven professional with a robust background at Diamond Hills Auto Group, adept in customer service and vehicle assessment. Excelled in enhancing customer satisfaction and sales through expert service recommendations and technical knowledge. Demonstrated strong work ethic and multitasking abilities, significantly improving service delivery and operational efficiency. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Service Advisor
Diamond Hills Auto Group
02.2023 - 07.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Closed all internal car tickets
- Two years experience using CDK Software
- Provide estimates using ALL Data Software
- Up to date on all GM service consultant training
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Express Service Advisor
Diamond Hills Auto Group
09.2022 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Write up all oil changes and recommend up sales for every customer based on mileage, year and previous service history
- Write up any all due bills and used car comebacks while working with sales to resolve any issues the customer may have
- Write customers up using CDK Software
Lot Porter
Diamond Hills Auto Group
06.2022 - 09.2022
- Enhanced intake process by greeting and assisting customers promptly.
- Provide a courtesy shuttle for service customers
- Pick up any parts for service if required
- Clean and sweep the shop to maintain a clean, professional environment
- Road test technicians finished vehicles
Lot Porter/Car Detailer
Anderson Chevrolet
05.2021 - 02.2022
- Wash and detail all new and used cars
- Provide courtesy shuttle for customers
- Pick up and deliver big fleet vehicles
- Maintain the front and back lots
Food Service Worker
Tacos & Beer Mi Lindo Mexico
07.2019 - 07.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Oven Cook
Stadium Pizza
07.2017 - 07.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Tahquitz High School
Hemet, CA05.2020
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Service Estimates
- Service Recommendations
- Technical knowledge
- Cost Estimation
Timeline
Service Advisor
Diamond Hills Auto Group
02.2023 - 07.2024
Express Service Advisor
Diamond Hills Auto Group
09.2022 - 02.2023
Lot Porter
Diamond Hills Auto Group
06.2022 - 09.2022
Lot Porter/Car Detailer
Anderson Chevrolet
05.2021 - 02.2022
Food Service Worker
Tacos & Beer Mi Lindo Mexico
07.2019 - 07.2020
Oven Cook
Stadium Pizza
07.2017 - 07.2019
High School Diploma -
Tahquitz High School
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