Shelby Mckelvey
Bryan
Summary
Proven professional with a track record of enhancing customer satisfaction and driving sales, notably at Kora Brewhouse and Winebar. Excelled in multitasking and customer service, adept at managing high-volume events and upselling menu items. Demonstrated sales expertise and a service-oriented mindset, contributing significantly to team success and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bartender/Server
Kora Brewhouse and Winebar
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Owner
NWO Sales By Shelby
10.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Sold new or gently used items for people in the surrounding area. Built a client list and returning customers.
Bartender/Server
JJ Winns Restraunt and Lounge
08.2021 - 04.2024
Receptionist
Parkview Physicians Group
11.2019 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Education
Bryan High School
Bryan, OH06.2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Handling difficult customers
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Sales expertise
Timeline
Bartender/Server
Kora Brewhouse and Winebar
08.2024 - Current
Owner
NWO Sales By Shelby
10.2021 - Current
Bartender/Server
JJ Winns Restraunt and Lounge
08.2021 - 04.2024
Receptionist
Parkview Physicians Group
11.2019 - 09.2021
Bryan High School
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