Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shelby McKnight

Tucson,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Afni
03.2022 - 09.2023
  • Helped large volume of customers every day with a positive attitude while focusing on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Teller

Pioneer Federal Credit Union
11.2020 - 03.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, etc.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Owner/Pastry Chef

Frosted Creations By Shelby
08.2017 - 05.2020
  • Maintained well-organized mise en place to keep work consistent.
  • Personalized creations for holidays, weddings, graduations, and personal events.
  • Oversaw purchasing, storage, and use of kitchen supplies.
  • Followed food safety standards when handling ingredients.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Provided excellent customer service while being the main point of contact for all inquires.

Education

Associate of Arts - Baking And Pastry Arts

Delaware Technical Community College
Dover, DE
05.2017

Skills

  • Customer Service
  • Cash Register Operations
  • Problem Resolution
  • Administrative and Office Support
  • Outstanding communication skills
  • Service-oriented self-starter

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Agent

Afni
03.2022 - 09.2023

Teller

Pioneer Federal Credit Union
11.2020 - 03.2022

Owner/Pastry Chef

Frosted Creations By Shelby
08.2017 - 05.2020

Associate of Arts - Baking And Pastry Arts

Delaware Technical Community College

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Shelby McKnight