Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby McNamara

Scotia,NY

Summary

Personable clerk with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.

Overview

2
2
years of professional experience

Work History

Petcare and Cashier

Petsmart
Niskayuna, NY
01.2022 - Current
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored water quality and temperature for fish tanks and goldfish bowls.
  • Cared for gerbils, guinea pigs and hamsters.
  • Spent time with cats to provide companionship and human contact.
  • Communicated with clients about schedules, requirements and animal personalities.
  • Administered regular and special medications for pets.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.

Front Desk Associate

Planet Fitness Gym
Glenville, NY
05.2021 - 09.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area and gym.
  • Asked customers questions to meet special requests.
  • Presented membership deals and signed up new guests.
  • Used internal software to process reservations, check-ins and check-outs

Pharmaceutical Clerk

Market 32
Glenville, NY
08.2020 - 01.2021
  • Processed incoming drug orders.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Counted and labeled prescriptions with correct item and quantity.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Guided and supported customers via phone
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared bills for insurance companies and submitted required paperwork.

Cashier

Market 32
Glenville , NY
12.2019 - 01.2021
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked prices for customers and processed items sold by scanning barcodes.

Education

BBA - Dietetics

SUNY Oneonta
Oneonta, NY
06.2024

High School Diploma -

Scotia Glenville High School
Scotia NY
06.2020

Skills

  • Secure storage of medications
  • Processing payments
  • Interpreting orders
  • Answering customer questions
  • Customer care standards
  • Payment processing
  • Assisting pharmacists
  • Receiving incoming supplies
  • Stocking and Replenishing
  • Sales
  • Exceptional Customer Service

Timeline

Petcare and Cashier

Petsmart
01.2022 - Current

Front Desk Associate

Planet Fitness Gym
05.2021 - 09.2021

Pharmaceutical Clerk

Market 32
08.2020 - 01.2021

Cashier

Market 32
12.2019 - 01.2021

BBA - Dietetics

SUNY Oneonta

High School Diploma -

Scotia Glenville High School

Similar Profiles

CREATE PROFILE
Shelby McNamara