Shelby Mitchell
San Antonio,TX
Summary
Hospitality and sales professional with 12+ years of progressive leadership experience, known for bringing energy, positivity, and results-driven approach to every team. Skilled in operations, sales growth, and team development, with a proven ability to adapt and thrive in diverse environments. Open to both in-person and remote opportunities, eager to continue growing professionally.
Overview
11
11
years of professional experience
Work History
General Manager
Tommy Bahama
San Antonio, TX
10.2024 - 03.2026
- Oversaw daily operations to enhance customer experience and operational efficiency.
- Directed inventory control processes to maintain stock levels and reduce shrinkage.
- Created comprehensive training initiatives aimed at improving service standards and fostering team effectiveness.
- Implemented marketing strategies that increased brand visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic decision-making processes.
- Fostered a positive work environment through effective communication and team-building initiatives.
Assistant Manager
Tommy Bahama
San Antonio
11.2023 - 10.2024
- Assisted in managing daily store operations and ensuring high-quality customer service.
- Collaborated with management to execute promotional events, increasing foot traffic and sales.
- Ensured compliance with health and safety regulations throughout the store environment.
- Facilitated a supportive workplace culture through the development of robust relationships with colleagues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Base Line Bar
San Antonio
03.2021 - 11.2023
- Oversaw daily operations, ensuring alignment with brand standards and operational efficiency.
- Collaborated with marketing teams to execute promotional campaigns driving foot traffic and enhancing brand visibility.
- Streamlined processes for staff scheduling, improving labor cost management while maintaining service excellence.
- Fostered relationships with vendors, negotiating terms to improve supply chain efficiency and cost-effectiveness.
Senior Bartender/Trainer
Base Line Bar
San Antonio
02.2019 - 03.2021
- Trained and mentored junior bartenders on mixology techniques and customer engagement.
- Developed innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Managed inventory levels, ordering supplies to maintain efficient service without shortages.
- Established relationships with suppliers to negotiate favorable terms for ingredients and equipment purchases.
Bartender
Wild West Saloon
San Antonio, TX
01.2017 - 02.2019
- Crafted signature cocktails and maintained high-quality beverage standards.
- Implemented efficient bar workflows to improve service speed during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and retention rates remained high.
- Served high customer volumes during special events, nights, and weekends.
Sales & Front Office Customer Care
Ashley Furniture Homestore
San Antonio, TX
01.2015 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Applied Science - Biology/Pre-nursing
Alamo Colleges
San Antonio 05.2016
High School Diploma -
Byron P. Steele
San Antonio06.2013
Skills
- Operations & Process Management, Leadership & Team Development, Customer Experience & Relationship Building, Adaptability & Versatility, Sales & Revenue Growth, Communication & Problem Solving, Strategic Thinking, Attention to Detail & Quality Focus
Timeline
General Manager
Tommy Bahama
10.2024 - 03.2026
Assistant Manager
Tommy Bahama
11.2023 - 10.2024
General Manager
Base Line Bar
03.2021 - 11.2023
Senior Bartender/Trainer
Base Line Bar
02.2019 - 03.2021
Bartender
Wild West Saloon
01.2017 - 02.2019
Sales & Front Office Customer Care
Ashley Furniture Homestore
01.2015 - 01.2017
Associate of Applied Science - Biology/Pre-nursing
Alamo Colleges
High School Diploma -
Byron P. Steele