Shelby Moenck
217, Inc.
Tuscola,IL
15
years of professional experience
Experienced Administrative and Human Resources Professional skilled in coordinating office operations, processing payroll, administering employee benefits, supporting employee relations, and managing full-cycle recruitment, onboarding, and offboarding. Expertise in maintaining accurate personnel records, confidential documentation, scheduling, data entry, and professional communication with employees, customers, and leadership in fast-paced environments. Recognized for strong organization, financial accuracy, discretion, attention to detail, and the ability to manage multiple priorities effectively.
Work History
Human Resources Manager
1 Year 11 Months- Manage day-to-day human resources operations, providing support to employees and leadership across employee relations, payroll, recruitment, benefits, safety, and policy administration.
- Serve as a primary point of contact for employee-relations concerns, workplace questions, conflict resolution, policy clarification, and performance-related matters while maintaining confidentiality and professionalism.
- Lead full-cycle recruitment, including creating job postings, reviewing applications, screening candidates, coordinating interviews, conducting reference checks, preparing offers, and communicating with candidates throughout the hiring process.
- Partner with department leaders to identify staffing needs, develop job descriptions, coordinate hiring timelines, and support workforce planning.
- Lead employee onboarding from offer acceptance through orientation, including preparing new-hire paperwork, collecting required documentation, conducting orientations, communicating workplace expectations, and establishing personnel records.
- Coordinate offboarding activities, including separation documentation, exit interviews, final-payroll communication, benefit-related notifications, return-of-property procedures, and updates to personnel records.
- Process payroll accurately and on schedule by reviewing timesheets, verifying hours worked, resolving timekeeping discrepancies, maintaining payroll records, and responding to employee payroll questions.
- Lead benefits administration, including employee enrollment, qualifying-life-event updates, open-enrollment coordination, employee benefit communication, benefits recordkeeping, and resolution of employee benefit questions.
- Maintain complete, organized, and confidential employee records, including employment documents, payroll records, benefits information, policy acknowledgments, performance documentation, and onboarding/offboarding materials.
- Prepare thorough, objective, and timely disciplinary-action documentation, including written warnings, attendance records, corrective-action plans, performance documentation, and supporting employee-relations records.
- Partner with managers to apply disciplinary and corrective action consistently, provide guidance on performance and conduct concerns, and ensure documentation aligns with company policies and procedures.
- Manage unemployment claims by preparing supporting documentation, responding to agency requests, and representing the organization’s position when needed; achieved favorable outcomes in all unemployment claims handled to date.
- Assist with administration and communication of HR policies, employee handbook procedures, workplace expectations, and organizational updates to encourage consistent policy application.
- Support workplace safety programs by coordinating safety training, maintaining incident and training documentation, assisting with safety communications, and promoting a safe work environment.
- Document HR actions, investigations, employee concerns, and follow-up steps accurately to support consistency, accountability, and compliance.
- Provide administrative support through employee data management, reporting, meeting coordination, calendar management, correspondence, and other HR operational needs.
- Collaborate with leadership to improve HR processes, strengthen onboarding and documentation practices, promote employee engagement, and support retention initiatives.
Treatment Coordinator
5 Years 4 Months- Promoted from Orthodontic Assistant to Treatment Plan Coordinator in October 2019 based on strong clinical knowledge, organization, patient communication, and ability to support office operations.
- Guided patients and families through orthodontic treatment recommendations, explained next steps, answered questions, and provided professional, supportive service throughout the decision-making process.
- Coordinated treatment consultations, follow-up appointments, and patient communications while balancing provider availability and daily scheduling needs.
- Maintained accurate patient information, treatment details, health histories, and appointment documentation in Eaglesoft while protecting confidential health information.
- Completed administrative responsibilities, including appointment scheduling, reminder and follow-up calls, record updates, correspondence, and general office coordination.
- Collaborated with the orthodontist and clinical team to communicate treatment recommendations, support treatment acceptance, and provide a smooth patient experience.
- Obtained patient X-rays, photographs, and dental impressions and performed approved orthodontic support tasks under provider direction.
- Prepared examination rooms, sterilized instruments and equipment, maintained proper tray setup, and followed safety and infection-control procedures.
- Supported efficient day-to-day office operations by maintaining an organized clinical environment and communicating effectively with patients, families, and team members.
Dental Assistant
1 Year 4 Months- Assisted dentists in general, endodontic, and oral-surgery procedures using four-handed dentistry techniques to enhance procedural efficiency.
- Prepared patients and treatment rooms, ensuring instruments and materials were ready for various dental procedures to facilitate effective treatment.
- Maintained a safe and sanitary clinical environment through instrument sterilization, equipment cleaning, and efficient room turnover.
- Assisted with patient comfort and communication before, during, and after dental procedures.
- Entered and updated patient data accurately in the computer system while protecting confidential health information.
- Coordinated patient scheduling, documentation, and organization of treatment areas to streamline office operations.
- Worked collaboratively with dentists, hygienists, and office staff to provide efficient, high-quality patient care.
Teller
5 Months- Processed customer deposits, withdrawals, payments, and other banking transactions with accuracy and efficiency, ensuring smooth financial operations.
- Addressed customer inquiries regarding account balances, transaction history, service charges, interest rates, and banking services, enhancing customer understanding and satisfaction.
- Balanced the ATM, verified cash levels, completed required cash counts, and addressed discrepancies in accordance with banking procedures.
- Balanced and maintained ATM, verified cash levels, and resolved discrepancies per banking procedures, ensuring operational reliability and service continuity.
- Responded to customer questions regarding account balances, transaction history, service charges, interest rates, and available banking services.
- Served as a keyholder responsible for opening and closing the branch, securing the facility, following opening and closing procedures, and ensuring the office was prepared for daily operations.
- Delivered courteous, professional customer service while assisting customers with a variety of account needs.
- Provided safe-deposit-box services, including verifying customer identification, maintaining access records, and protecting customer privacy and security.
- Protected confidential customer and financial information while following established banking procedures, internal controls, and security standards.
Teller
1 Year 1 Month- Processed routine banking transactions, including deposits, withdrawals, payments, and account-related requests, ensuring accuracy and efficiency to enhance customer satisfaction.
- Assisted customers with inquiries related to account balances, transaction history, fees, interest rates, and banking services.
- Maintained accuracy in transaction processing, account documentation, and daily balancing activities.
- Assisted customers with inquiries about account balances, transaction history, fees, interest rates, and banking services, resolving issues to improve customer experience.
- Verified cash balances and completed high-volume money counts using manual and machine-driven methods.
- Established customer trust through clear communication and responsiveness, fostering long-term relationships through a respectful, service-oriented approach.
Education
- General Studies
- General Studies
High School Diploma
Skills
Professional Communication
HR Policies and Procedures
Payroll Processing & Timekeeping
Benefits administration
Office administration
Employee relations
Accurate Records Management & Data Entry
Records management
Calendar management
Payroll processing
Organization
Prioritization & Multitasking
Attention to Detail & Accuracy
Task organization
Accomplishments
- Led benefits administration, payroll processing, full-cycle recruitment, onboarding, offboarding, employee relations, and personnel-record management as Human Resources Manager at 217, Inc.
- Achieved favorable outcomes in all unemployment claims handled to date by preparing thorough disciplinary documentation, maintaining accurate employment records, and responding to agency requests.
- Promoted from Orthodontic Assistant to Treatment Plan Coordinator at Huls Orthodontics in October 2019 in recognition of strong patient communication, clinical knowledge, organization, and office-support abilities.
- Entrusted as a keyholder at Mid America National Bank, with responsibility for opening and closing the branch, balancing the ATM, providing safe-deposit-box services, and safeguarding sensitive financial information.
Timeline
Human Resources Manager
217, Inc.
09.2024 - CurrentRead More
Treatment Coordinator
Huls Orthodontics
05.2019 - 09.2024Read More
Dental Assistant
Mahomet Dental Care
01.2018 - 05.2019Read More
Teller
Mid America National Bank
06.2012 - 11.2012Read More
Teller
Heartland Bank and Trust
05.2011 - 06.2012Read More
Spoon River College
from General Studies
Read More
Carl Sandburg College
from General Studies
Read More
ROWVA High School
High School Diploma
Read More