SHELBY MONTES
San Jose,CA
Summary
Diligent student currently attending West Valley College, with five years of work experience. As a dedicated, passionate, and reputable worker, she is aiming to leverage a proven knowledge of conflict resolution and customer satisfaction skills to successfully fill the desired role at your company. Frequently praised as quality-oriented by her peers, she can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Food Service worker
Five Guys
07.2019 - 03.2021
- Prepared items according to written or verbal orders, working on several different orders simultaneously.
- Followed all company safety standards, including food quality and sanitation procedures.
- Effectively worked with teammates and openly invited coaching from management.
- Took necessary steps to meet customer needs and effectively resolved food or service issues promptly.
- Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
- Verified orders and bagged items for easy transport.
- Recorded customer orders and communicated clearly to confirm each order.
- Suggested additional menu items, beverages, and desserts to increase sales.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash, and maintaining machinery.
Barista, Barista Trainer, Team Lead
Philz Coffee
04.2021 - 07.2024
- Listened carefully to customer requests and created personalized, delicious beverages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Efficiently made and served brand-specific cafe beverages with focus on speed, quality and consistency without sacrifice of any for the sole focus of customers.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Demonstrated expertise in brewing technique, ensuring consistent quality across all drinks served.
- Deep-cleaned necessary areas in store not only including brewing equipment, but all basic amenities as well.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills, managing cash handling procedures maintaining accuracy in financial transactions.
Education
West Valley College
Saratoga, CABranham High School
San Jose, CA06.2020
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive
- Safe Food Handling Practices
- Menu Memorization
- POS Systems
Timeline
Barista, Barista Trainer, Team Lead
Philz Coffee
04.2021 - 07.2024
Food Service worker
Five Guys
07.2019 - 03.2021
West Valley College
Branham High School
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