Shelby Moore
Hamilton,TX
Summary
Dedicated professional with a proven track record at Focused Care at Hamilton, excelling in laundry room operations and customer service. Expert in linen management and inventory tracking, coupled with a knack for enhancing operational efficiency. Achieved a 100% accuracy rate in order processing, demonstrating exceptional attention to detail and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Laundry Attendant
Focused Care at Hamilton
09.2023 - Current
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Kept track of resident laundry items by properly sorting, identifying and storing clothing.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
Cashier
Walmart
01.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
Overnight Cashier
Cefcostores
10.2019 - 02.2020
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Managed drink station and kept coffee full and hot.
- Operated lottery terminal to issue, check and redeem tickets.
- Pushed out large amounts of new stock during slower overnight hours.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Overnight Cashier
7-eleven
02.2018 - 09.2019
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Managed drink station and kept coffee full and hot.
- Pushed out large amounts of new stock during slower overnight hours.
- Maintained strict security protocols to protect cash, customers, and store assets.
Carhop
Sonics Drive In
06.2011 - 01.2014
- Answered guest questions and promoted special products.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
General -
Hamilton High School
Hamilton, TXSkills
- Customer service experience
- Laundry room processes
- Linen folding
- Inventory tracking
- Transport and sorting
- Sanitization techniques
- Laundry storage and distribution
- Laundry room operations
- Linens management
- Customer service excellence
- Multitasking and organization
- Retail sales customer service
- Conflict resolution
- Sales expertise
- Phone etiquette
- Interactive communication skills
- Good communication
- Fast and efficient
- Quick learner
- Quality assurance
- Adaptability and dependability
- Heavy lifting
- Works Well Under Pressure
- Performance improvement
- Friendly attitude
Timeline
Laundry Attendant
Focused Care at Hamilton
09.2023 - Current
Overnight Cashier
Cefcostores
10.2019 - 02.2020
Overnight Cashier
7-eleven
02.2018 - 09.2019
Cashier
Walmart
01.2016 - 02.2018
Carhop
Sonics Drive In
06.2011 - 01.2014
General -
Hamilton High School
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