Gianna Setta
Carlisle,PA
Summary
My capabilities through my work include: Responsible Hardworking Great listening skills Accommodating to others Great partnership Complete tasks on time promptly Able to provide happy and friendly environment Willing to relocate to: Pennsylvania
Overview
3
3
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Microtel inn and suites by Wyndham
Carlisle, PA
08.2023 - Current
- Operated laundry machinery to ensure efficient cleaning processes.
- Sorted, washed, and dried linens and guest clothing regularly.
- Maintained cleanliness and organization of laundry areas and equipment.
- Inspected items for stains or damage prior to washing.
- Folded and stored clean linens according to hotel standards.
- Collaborated with housekeeping staff to fulfill laundry requests promptly.
- Adhered to safety protocols while handling chemicals and equipment.
- Trained new employees on laundry procedures and safety measures.
- Kept work area neat, clean and organized at all times.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Followed safety regulations while operating machinery.
- Assisted with additional housekeeping tasks during staffing shortages.
Housekeeping Supervisor
Microtel inn and suites by Wyndham
Carlisle, PA
08.2023 - Current
- Supervised housekeeping staff to ensure cleanliness and organization of guest rooms.
- Trained new employees on proper cleaning techniques and safety protocols.
- Inspected rooms and common areas for quality assurance and adherence to standards.
- Scheduled staff shifts to maintain adequate coverage throughout the week.
- Coordinated with other departments to address guest requests and concerns promptly.
- Managed inventory of cleaning supplies and equipment to ensure availability.
- Provided feedback and coaching to team members for performance improvement.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Front Desk Associate
Microtel Inn & Suites by Wyndham New Ulm
Carlisle, USA
08.2023 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
- Managed high call volume, efficiently handling inquiries, reservations, and guest requests
- Maintained accurate records of room availability and guest accounts using computerized systems
- Assisted with the coordination of group bookings and special events, ensuring smooth operations
- Provided recommendations for local attractions, restaurants, and transportation options to enhance guest experience
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
- Collaborated with housekeeping department to prioritize room cleaning based on guest check-in/check-out times
- Implemented new check-in/check-out procedures that reduced wait times
- Increased upselling revenue by promoting hotel amenities during check-in process
- Collaborated with maintenance team to address any issues reported by guests promptly
- Developed strong relationships with frequent guests resulting in increased loyalty program enrollment
- Trained new front desk associates on standard operating procedures to ensure consistency in service delivery
Cashier/Sales Associate
Green Mountain Monogram
Carlisle, USA
05.2023 - Current
- Managed the setup and teardown of promotional displays for special events.
- Provided input during product development meetings regarding market trends and customer preferences
- Identified slow-moving items or excess stock situations proactively; implemented markdowns or clearance strategies as needed
- Managed inventory levels by analyzing sales data, forecasting trends, and making accurate replenishment decisions
Education
High school diploma -
Carlisle High School
Carlisle, PASkills
- Microsoft Outlook
- In-person customer service
- Phone communication
- Office experience
- Phone call management
- Administrative experience
- Laundry
- Technical support
- Live chat
- Internal employee customer service
- Customer support experience within government industry
- Google Workspace
- Microsoft Powerpoint
- Customer inquiry handling
- Customer support
- Cleaning
- Scanning
- Phone answering
- Microsoft Office
- Phone customer support
- Computer Skills
- Front desk
- Merchandising
- Microsoft Excel
- Organizational skills
- Cash Handling
- Individual consumer customer service
- Customer complaint resolution
- Time management
- Active listening
- Billing issue inquiries
- Microsoft Word
- Email customer support
- Presentation preparation
- Guest Services
- Photocopying
- Administrative experience within retail industry
- Greeting customers
- Commercial Cleaning
- Client interaction via phone calls
- HIPAA
- Handling customer exchanges
- International customer service experience
- Friendly demeanor
Certification
Driver's License
Timeline
Laundry Attendant
Microtel inn and suites by Wyndham
08.2023 - Current
Housekeeping Supervisor
Microtel inn and suites by Wyndham
08.2023 - Current
Front Desk Associate
Microtel Inn & Suites by Wyndham New Ulm
08.2023 - Current
Cashier/Sales Associate
Green Mountain Monogram
05.2023 - Current
High school diploma -
Carlisle High School