Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Shelby Moore

Virginia Beach,VA

Summary

Dynamic and results-driven professional with a strong background in customer service excellence at Target Co. Proven ability to enhance operational efficiency through effective team collaboration and problem-solving skills. Recognized for training staff in best practices and delivering empathetic service, ensuring a positive experience for all customers.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target Co.
Virginia Beach, Virginia
10.2019 - Current
  • Picked and packed online orders accurately to optimize operational efficiency.
  • Collaborated with team members to maintain a smooth workflow across operations.
  • Provided prompt and professional responses to customer inquiries, enhancing the service experience.
  • Trained staff in proper packing techniques to minimize shipping damage.
  • Cleaned and organized workspace to promote productivity and safety compliance.

Server

Brothers Pizza
Virginia Beach, Virginia
08.2019 - 10.2019
  • Created a welcoming environment by greeting customers and promptly delivering meals.
  • Processed payments efficiently while maintaining cleanliness standards.
  • Informed customers about promotions to enhance the dining experience.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Cashier

Michaels Stores
04.2018 - 08.2019
  • Provided exceptional customer service while processing transactions and handling returns.
  • Maintained the cleanliness of the checkout area and communicated promotions to customers effectively.
  • Completed training sessions and supported new cashiers during onboarding.
  • Assisted customers over the phone regarding store operations and product information.

Education

Associate of Science - Biology, Anatomy & Physiology

Tidewater Community College
Virginia Beach, VA
08-2025

Advanced High School Diploma -

Floyd E. Kellam High School
Virginia Beach, VA
06-2019

Skills

  • Patient and caring demeanor
  • Empathy and compassion
  • Customer service excellence
  • Anatomy expertise
  • Team collaboration
  • Problem-solving skills
  • Medical terminology
  • Critical thinking
  • Effective communication

Certification

  • Basic Life Support Certification, AHA - April 2025
  • Clinical Medical Assistant Certification, Texas A&M University - August 2022-2024

Languages

Russian
Limited
Spanish
Elementary

References

References available upon request.

Timeline

Fulfillment Expert

Target Co.
10.2019 - Current

Server

Brothers Pizza
08.2019 - 10.2019

Cashier

Michaels Stores
04.2018 - 08.2019

Associate of Science - Biology, Anatomy & Physiology

Tidewater Community College

Advanced High School Diploma -

Floyd E. Kellam High School

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