Summary
Overview
Work History
Education
Skills
Timeline
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Germiya Holliday

Detroit,MI

Summary

Ambitious worker demonstrating a high level of proficiency and initiative. Quick and effective at decision making and maintaining excellent customer service. Experienced at working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude even when under pressure.

Overview

6
6
years of professional experience

Work History

Fulfillment Expert

Target
09.2023 - 02.2024


  • Engaging with guests in a genuine way, which includes asking questions to better understand their specific needs.
  • Select items for order pickup, drive up and ship to home for digital guest orders.
  • Properly prepare, pack and sort guest orders for shipment using correct materials.
  • Exceed productivity metrics and other fulfillment goals within a fast-paced environment.
  • Kept equipment and designated areas organized and supplies in stock.


Apparel Associate

Walmart
02.2023 - 07.2023
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Created impactful store displays and merchandising layouts to maximize sales.

Restaurant Service and Kitchen Team

Panda Express
05.2022 - 01.2023
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Promptly and empathetically handled guest concerns and complaints.
  • Assembled food orders while maintaining appropriate portion control.
  • Diligently restocked work stations and display cases.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Operated register to process payments and collect cash payment for order totals.

Overnight Baker

Panera Bread
06.2019 - 09.2022
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Preparing dough for baking by placing/shaping dough in pans; spreading or sprinkling toppings; allowing dough to rise and monitoring product while baking.
  • Maintaining a proper bake by adjusting thermostatic controls to regulate oven temperature.
  • Followed food safety procedures according to company policies and health and sanitation regulations.

Sales Associate

Marshalls
09.2017 - 01.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

High School Diploma -

Cornerstone Health + Technology High School
17351 Southfield Fwy, Detroit, MI 48235
2016

Skills

  • Friendly, composed, and professional demeanor
  • Problem solver
  • Adept multi-tasker
  • Exceptional customer service
  • Adapt to diverse groups
  • Able to persuade others effectively
  • Great people skills
  • Proficient with technology
  • Close attention to detail
  • Resourceful and reliable worker
  • Able to persuade others effectively

Timeline

Fulfillment Expert

Target
09.2023 - 02.2024

Apparel Associate

Walmart
02.2023 - 07.2023

Restaurant Service and Kitchen Team

Panda Express
05.2022 - 01.2023

Overnight Baker

Panera Bread
06.2019 - 09.2022

Sales Associate

Marshalls
09.2017 - 01.2018

High School Diploma -

Cornerstone Health + Technology High School

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Germiya Holliday