Shelby Murray
Puyallup,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
General Manager / Hiring Specialist
Planet Fitness
03.2021 - Current
- General Manager for one of the top grossing Planet Fitness locations in Pierce County
- Responsible for recruiting and training leadership throughout the franchise
- Ensuring club readiness at all times by leading, encouraging and delegating
- Creating Raving Fans with all members and prospective members through exceptional customer service
- Handles payroll, I9 verification/onboarding, employee reviews, performance management, remaining at or below club budgets
- Tracks and keeps on target for achieving club metrics through various reports and excels.
Retail Training Store Manager
Palm Beach Tan
07.2019 - 02.2021
- Served as Retail Manager for America's number one tanning salon chain
- Schedule, train and coach employees to maximize performance in customer service and revenue generation
- Establish lasting relationships with key managers and district managers, to increase market share and brand loyalty
- Consistently ensure sales expectations are compliant, deadlines met and audits are successful
- Knowledgeable in products and marketing, and train staff in new products
- Alert customers of upcoming sales
- Manage equipment
- Ensure safety protocols are in place and followed
- Maintain inventories at adequate levels, promote sales, and uphold the appearance of the store.
Retail Sales Associate
Desert Sun Tanning Salon
12.2018 - 06.2019
- Hard working certified tanning consultant worked to increase sales and customer loyalty
- Settled customer complaints without needing to involve a manager
- Greeted, welcomed and assisted customers on a daily basis
- Performed store opening/closing responsibilities through POS system
- Responsible for daily store register and deposits
- Demonstrated product knowledge and superior customer assistance.
Education
High School Diploma -
Medical Lake High School
Medical Lake, WA06.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and Development
- Proficient in Paycor, Kronos, Outlook, Microsoft Office, SharePoint, CareerPlug
- Succession Planning
- Payroll Processing
- Recruitment / Human Resources
Timeline
General Manager / Hiring Specialist
Planet Fitness
03.2021 - Current
Retail Training Store Manager
Palm Beach Tan
07.2019 - 02.2021
Retail Sales Associate
Desert Sun Tanning Salon
12.2018 - 06.2019
High School Diploma -
Medical Lake High School
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