Shelby Nesler
Rochester,MN
Summary
Reliable Detention Officer skilled handling and managing activities of approximately 40 offenders in assigned cell block. Sound knowledge of constitutional rights and ethical standards of conduct. Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Detention Deputy
Olmsted County
09.2022 - Current
- Responsible for the detention of adult prisoners including pre-sentenced, sentenced, boarders, and work release.
- Responded to emergency situations and de-escalated hostile confrontations.
- Built solid relationships with staff and residents to keep institution safe and secure.
Guest Service Coworker
Kwik Trip Inc.
01.2021 - 12.2022
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Managed customers complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accomodations for guests to maintain optimal satisfaction.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Keyholder
Von Maur- Dry Goods
08.2021 - 12.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Answered phones to respond to customer inquires and transfer calls to appropriate staff members.
- Welcomed customers, and offered help to locate items and suggest merchandise without being intrusive or pushy.
Farrowing Technician
Holden Farms Inc.
07.2018 - 09.2020
- Fed and watched over 100 sows daily, closely monitored behavior, and noted health changes.
- Worked successfully with a diverse group of coworkers to accomplish goals and addressed issues related to our animals and services.
- Demonstrated working techniques, practices, and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Education
Associate of Science - Law Enforcement
Rochester Community And Technical College
Rochester, MN05.2022
High School Diploma -
Lewiston-Altura Secondary
Lewiston, MN06.2021
Skills
- Interpersonal Communication Skills (IPC)
- Field Training Officer (FTO)
- Incident Reporting
- Correctional facility procedures
- Inmate Supervision
Certification
- Licensed Minnesota Peace Officer
Timeline
Detention Deputy
Olmsted County
09.2022 - Current
Keyholder
Von Maur- Dry Goods
08.2021 - 12.2021
Guest Service Coworker
Kwik Trip Inc.
01.2021 - 12.2022
Farrowing Technician
Holden Farms Inc.
07.2018 - 09.2020
Associate of Science - Law Enforcement
Rochester Community And Technical College
High School Diploma -
Lewiston-Altura Secondary
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