Shelby Newborg
Cannon Falls,MN
Summary
Detail-driven accounting professional with a strong foundation in accounts receivable and process improvement. Experienced in leading workflow enhancements, resolving complex account issues, and developing team members through coaching and mentorship. Recognized for strengthening team performance and increasing operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Account Services Specialist
Gemini Inc.
Cannon Falls, Minnesota
06.2022 - Current
- Demonstrated leadership by driving process improvements that helped increase efficiency
- Trained and mentored team members on procedures, systems, and best practices to improve overall team performance
- Fostered a collaborative team environment by providing constructive feedback and supporting continuous learning
- Acted as a key resource for escalated account and customer issues, delivering timely and effective resolutions
- Resolved complex account discrepancies using strong analytical, research, and problem-solving skills
- Reviewed credit applications and made recommendations for Net Terms based on risk assessment and company policy
- Developed and implemented standard operating procedures (SOPs) and training materials to support consistency and onboarding
Account Services Specialist
Gemini Inc.
Cannon Falls, Minnesota
02.2018 - 06.2022
- Strengthened customer relationships through proactive communication and timely follow-ups, fostering trust and loyalty
- Delivered customer service by resolving inquiries and issues efficiently and professionally, contributing to customer satisfaction
- Partnered with customers to resolve overdue balances and clarify terms, enhancing payment timelines and maintaining account health
- Maintained accurate and detailed records of customer interactions, ensuring compliance and transparency
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2027
Skills
- Accounts Receivable & Credit Management
- Customer Account Resolution
- Discrepancy Resolution & Root Cause Analysis
- Process Improvement & Workflow Optimization
- SOP Development & Documentation
- Data Analysis & Problem Solving
- Cross-Functional Collaboration
- Team Coaching & Training
- Organizational & Prioritization Skills
- Communication and Relationship Management
Timeline
Senior Account Services Specialist
Gemini Inc.
06.2022 - Current
Account Services Specialist
Gemini Inc.
02.2018 - 06.2022
Bachelor of Science - Business Administration
Southern New Hampshire University