Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Nielsen

Client Care Coordinator
Beaverton,OR

Summary

Dedicated customer service professional with knowledge of medical scheduling and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Medical Esthetician/Client Care Coordinator

EsthetixMD
06.2023 - 10.2024
  • Streamlined appointment scheduling process, resulting in reduced wait times and increased overall efficiency of clinic operations.
  • Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
  • Collaborated with other medical professionals to create a multidisciplinary approach, enhancing patient results.
  • Maintained HIPPA regulations
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.

Executive Assistant

J. Douglas & Associates
03.2020 - 05.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
  • Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.

Education

Associate of Science - Business Management

Linn-Benton Community College
Albany, OR
05.2001 -

High School Diploma -

Wilsonville High School
Wilsonville, OR
05.2001 -

Skills

    Highly Proficient in Microsoft

    Complaint Resolution Expertise

    Professional Telephone Demeanor

    EMR

    Zenoti Scheduling

    Dependable

    Task Oriented

    Highly Organized

    Data entry proficiency

Timeline

Medical Esthetician/Client Care Coordinator

EsthetixMD
06.2023 - 10.2024

Executive Assistant

J. Douglas & Associates
03.2020 - 05.2023

Associate of Science - Business Management

Linn-Benton Community College
05.2001 -

High School Diploma -

Wilsonville High School
05.2001 -

Similar Profiles

CREATE PROFILE
Shelby NielsenClient Care Coordinator