Shelby Odom
Russellville
Summary
Dedicated and adaptable professional with a strong background in customer service and administrative support, seeking to bring excellent communication and organizational skills, along with patience, to fill a Teacher Aide role.
Experienced in working with diverse individuals, managing multiple priorities, and encouraging positive, respectful interactions. Passionate about supporting educators and contributing to a positive, engaging learning environment for students.
Overview
7
7
years of professional experience
Work History
Permit Specialist
Transco Express
Phil Campbell
09.2021 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Identifying potential safety hazards along trucking routes.
- Ensured compliance with DOT regulations related to trucking operations at all times.
- Ensured compliance with all applicable federal, state, and local laws regarding trucking operations.
- Investigated complaints from citizens regarding unsafe trucking practices in the area.
Waitress
Traditions Sports Deli
Russellville
11.2023 - 02.2025
- Managed cash transactions accurately during busy shifts to maintain financial integrity.
- Collaborated with kitchen staff to coordinate orders and special requests effectively.
- Maintained cleanliness and organization of dining area for a welcoming atmosphere.
- Handled customer inquiries and complaints with professionalism and empathy.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress
Doe's Eat Place
Russellville
09.2020 - 12.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Cashier
CVS Pharmacy
Russellville
02.2021 - 09.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Collaborated with team members to ensure smooth operations during peak hours.
- Enforced store policies regarding returns, exchanges, and customer conduct.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
Waitress
The Grind
Rusellville
10.2018 - 05.2020
- Provided excellent customer service to enhance guest satisfaction and retention.
- Managed cash transactions accurately during busy shifts to maintain financial integrity.
- Collaborated with kitchen staff to coordinate orders and special requests effectively.
- Maintained cleanliness and organization of dining area for a welcoming atmosphere.
- Developed positive relationships with regular customers through friendly conversation.
Education
Some College (No Degree) - Nursing
Northeast Mississippi Community College
Booneville, MSSome College (No Degree) - Nursing
Baptist Health Sciences University
Memphis, TNSome College (No Degree) - Nursing
Northwest Community College
Phil Campbell, ALSkills
- Problem-solving abilities
- Professional ethics
- Time management
- Adaptability and flexibility
- Team building
- Critical thinking
- Active listening
- Detail orientation
- Office administration
- Attention to detail
- Team collaboration
- Conflict resolution
Accomplishments
- Phi Theta Kappa
Timeline
Waitress
Traditions Sports Deli
11.2023 - 02.2025
Permit Specialist
Transco Express
09.2021 - Current
Cashier
CVS Pharmacy
02.2021 - 09.2021
Waitress
Doe's Eat Place
09.2020 - 12.2022
Waitress
The Grind
10.2018 - 05.2020
Some College (No Degree) - Nursing
Northeast Mississippi Community College
Some College (No Degree) - Nursing
Baptist Health Sciences University
Some College (No Degree) - Nursing
Northwest Community College
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