Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Owens

Byram,MS

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new roles.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Precise Mind
04.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Call Center Representative

Broadpath
07.2020 - 09.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Call Center Representative

Conduent
01.2018 - 05.2020
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

Associate of Business Administration - Business Administration And Management

Hinds Community College
Raymond, MS
05.2024

High School Diploma -

Wingfield High School
Jackson, MS
05.2017

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Reminder calls
  • Letter preparation
  • EMR / EHR
  • Outpatient care
  • Insurance claims
  • Documentation and recordkeeping
  • InSync Knowledgeable
  • Computer proficiency
  • Active listening
  • Data entry

Timeline

Medical Receptionist

Precise Mind
04.2023 - Current

Call Center Representative

Broadpath
07.2020 - 09.2022

Call Center Representative

Conduent
01.2018 - 05.2020

Associate of Business Administration - Business Administration And Management

Hinds Community College

High School Diploma -

Wingfield High School

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Shelby Owens