Shelby Paul
Seven Springs
Summary
Experienced with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
911 Telecommunicator
Wayne County Office of Emergency Services
08.2021 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Sales Associate
Once Upon A Child Franchise
10.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shampoo Assistant
Dawns Hair Design
10.2017 - 09.2019
- Recommended items to consumer with consideration for customer's personal preferences.
- Performed shampoo and conditioning treatments on clients daily.
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
- Collaborated with team members to improve overall client experience and service offerings.
Education
High School Diploma -
South Park Senior High School
South Park Township, PA05-2019
Certification - Nursing Assistant
Steel Center Career And Technical Education
Pittsburgh, PA05-2019
Skills
- Emergency management
- Stress tolerance
- Call prioritization
- Public safety awareness
- Computer skills
- Teamwork and collaboration
- CPR and first aid
- Active listening
- Telephone etiquette
- Documentation
- Critical thinking
- Emergency medical dispatch (EMD)
- Multitasking Abilities
Timeline
911 Telecommunicator
Wayne County Office of Emergency Services
08.2021 - Current
Sales Associate
Once Upon A Child Franchise
10.2019 - 08.2021
Shampoo Assistant
Dawns Hair Design
10.2017 - 09.2019
High School Diploma -
South Park Senior High School
Certification - Nursing Assistant
Steel Center Career And Technical Education
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