- Animal care and pet ownership
- Nature, Gemstones, Minerals
- Walking
- Horseback Riding
Shelby Perkins
Crystal Lake,IL
Summary
Enthusiastic front-end associate with experience in delivering exceptional customer service and maintaining store standards. Known for strong work ethic, integrity, and ability to develop lasting customer relationships. Prepared to contribute to a positive shopping experience and enhance team dynamics. A passion for nature and animals, open to opportunities in that field.
Overview
7
7
years of professional experience
Work History
Cashier
Pet Smart
Crystal Lake, IL
04.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted in Animal Care, arranging area, cleaning enclosures, and helping customers
- Unloaded incoming truck shipments, placing received merchandise in back storage area
Health & Beauty Sales Associate
Fresh Thyme Market
Crystal Lake, IL
09.2024 - 04.2025
- Provided exceptional customer service by addressing inquiries and offering personalized product recommendations.
- Collaborated with team members to create visually appealing product presentations, enhancing overall store aesthetics.
- Developed strong relationships with repeat customers, fostering loyalty through consistent service excellence.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Greeted customers and provided outstanding customer service.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of current health and beauty trends, enabling informed product suggestions for diverse clientele.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Front End Associate
Mariano's
Crystal Lake, IL
09.2018 - 07.2024
- Welcomed and greeted customers with a smile, engaging in friendly conversation to better uncover their individual needs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer loyalty, remembering regular customers' names and preference, and developing a strong rapport, creating a positive impression of the store.
- Assisted in training new hires, sharing knowledge and best practices for front end operations., while advocating for better awareness of employees and customers with disabilities.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Collected shopping cart and baskets from the parking lot, bringing them back inside the store.
- Carried out "shop backs" returning unsold or returned merchandise back to store shelves.
Education
High School Diploma -
Prairie Ridge
Crystal Lake, IL06-2011
Skills
- Customer service excellence
- Customer assistance and relations
- Professionalism and courtesy
- Work ethic and integrity
- Team collaboration
- Small animal and equine care
Interests
Timeline
Cashier
Pet Smart
04.2025 - 09.2025
Health & Beauty Sales Associate
Fresh Thyme Market
09.2024 - 04.2025
Front End Associate
Mariano's
09.2018 - 07.2024
High School Diploma -
Prairie Ridge