Shelby Peters
Lancaster,PA
Summary
Dedicated and compassionate health care professional with 11 years’ experience supporting patient care initiatives and daily hospital operations. Demonstrated competency in patient care, documentation, effective communication, and collaboration with other health care professionals. Strategic team player, skilled in managing electronic health records and delivering excellent customer service. Detail-oriented professional passionate about supporting and promoting the advancement of patient care and the well-being of the community.
Overview
11
11
years of professional experience
Work History
Clinical Research Coordinator
Penn Medicine Lancaster General Health
Lancaster, PA
06.2024 - Current
- Conducted comprehensive medical record reviews to ensure protocol compliance, patient safety, and regulatory adherence.
- Collaborated with physicians, nursing staff, and department leadership to address safety concerns and implement corrective action plans.
- Analyzed clinical data trends and prepared reports for principal investigators and regulatory bodies.
- Provided education to clinical staff regarding protocol requirements, documentation standards, and compliance expectations.
- Served as a liaison between research teams, regulatory offices, and clinical departments to mitigate risk exposure.
- Ensured strict confidentiality of patient records, event documentation, and regulatory correspondence.
Certified Bone Densitometry Technologist
Penn Medicine Lancaster General Health
Lancaster, PA
12.2019 - Current
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
- Produced high-quality images for accurate, reliable review and interpretation.
- Skilled at working independently and collaboratively in a team environment
Phlebotomist and CSS Specialist
Penn Medicine Lancaster General Health
Lititz, PA
01.2018 - 12.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Monitored patients for reactions and verified sample quality.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Trained staff on operating procedures and company services.
Patient Care Assistant
Penn Medicine Lancaster General Health
Lancaster, PA
09.2014 - 01.2018
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Aided physicians in wound care, dressings and patient assessments.
- Set up equipment and procedure trays as necessary to assist physicians and physician assistants in preparation for suturing and other emergency department procedures (urinary catheterizations, bladder examinations, and pelvic examinations).
- Responded to Trauma, Stroke, and Code R activations assisting with patient care
- Provided 1:1 patient supervision in “Sitter” role for patient safety and suicide precautions.
- Assisted with patient care by performing 12 Lead EKGs, splinting, hare traction, crutch teaching, cane and walker education.
- Assisted with performing LUCAS device to ensure successful compressions required for CPR.
- Assisted with patient care by performing visual acuity screenings, ETOH testing, pacemaker interrogation tests, and eye and ear irrigations.
Education
Bachelor of Science - Nutrition and Dietetics
West Chester University
West Chester, PA12.2020
Skills
- Program Metrics, Engagement & Outcomes Tracking
- Cross-Functional Collaboration
- Project & Time Management
- Data Analysis & Reporting
- Public Speaking, Focus Groups, & Education Delivery
- Epic, Hologic, Microsoft Office, Excel, Teams
Additional Information
- Trauma Informed Care Training - Penn Medicine, 2023
- Student Leadership (PL) - Liberty University, 2013-2014
- Cross Cultural Orphanage Experience - Velence, Hungary, 2012
- Child Protection Training - Word of Life Bible Institute - Summer 2011,2012
Timeline
Clinical Research Coordinator
Penn Medicine Lancaster General Health
06.2024 - Current
Certified Bone Densitometry Technologist
Penn Medicine Lancaster General Health
12.2019 - Current
Phlebotomist and CSS Specialist
Penn Medicine Lancaster General Health
01.2018 - 12.2019
Patient Care Assistant
Penn Medicine Lancaster General Health
09.2014 - 01.2018
Bachelor of Science - Nutrition and Dietetics
West Chester University