Shelby Philpott
Aransas Pass,TX
Summary
Proficient Office Manager with expertise in budget management and operational efficiency. Specializes in inventory management and document organization to enhance productivity and customer satisfaction. Experienced in optimizing workflows and fostering strong customer relationships through effective problem-solving and organizational skills.
Overview
14
14
years of professional experience
Work History
Office Manager
Alignment Shop
Magnolia, Texas
04.2025 - 06.2026
- Streamlined daily office operations to ensure efficient workflows.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Oversaw inventory management for office supplies and equipment procurement.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Developed organized filing systems to enhance document accessibility.
- Assisted in tracking budgets and reporting expenses accurately.
- Monitored invoices and payments to ensure accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer complaints or answered customers' questions.
Night Manager
The Meating Place
Magnolia, Texas
08.2023 - 02.2025
- Supervised daily operations of waitstaff, ensuring timely and efficient service delivery.
- Trained new waitstaff on menu knowledge and customer service techniques.
- Assisted in resolving customer complaints with professionalism and empathy.
- Monitored table turnover rates, optimizing service efficiency and workflow.
- Enforced health and safety regulations among waitstaff for compliance and safety standards.
- Communicated regularly with kitchen staff to streamline order fulfillment process.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Supervisor
Bealls, Stage Stores
Bellville, TX
01.2012 - 09.2017
- Supervised daily operations to ensure efficient workflow and staff performance.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on company policies and customer service standards.
- Developed training materials for new hires to ensure smooth onboarding.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Managed inventory levels to maintain product availability and store organization.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Magnolia West High
Magnolia, TX05-2025
Skills
- Office administration
- Budget management
- Inventory management
- Bookkeeping
- Scheduling management
- Document management
- Customer relationship management
- Organizational skills
- Problem solving
Affiliations
- Volunteer at my children school
- Volunteer at my children afterschool program
- Donate household items
Timeline
Office Manager
Alignment Shop
04.2025 - 06.2026
Night Manager
The Meating Place
08.2023 - 02.2025
Supervisor
Bealls, Stage Stores
01.2012 - 09.2017
High School Diploma -
Magnolia West High