Driven and results-oriented professional with a proven track record of exceeding goals and delivering high-quality work. Passionate about growth, innovation, and making a measurable impact through leadership, collaboration, and strategic thinking.
Hi, I’m
Shelby Pittman
Denver,CO
Summary
Overview
13
years of professional experience
Work History
Strictly Automotive
Service Advisor
10.2020 - Current
Job overview
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Medved Chevrolet Cadillac
Service Associate
12.2019 - 07.2020
Job overview
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Conducted thorough vehicle inspections, identifying necessary maintenance and repair work to prevent future issues.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
Klein Fleet Services
Operation Coordinator
02.2018 - 01.2019
Job overview
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and development within the company.
- Cultivated a positive work culture within the diesel department, fostering teamwork and collaboration among staff members.
Pronto Appraisal
Executive Assistant and Office Manager
11.2014 - 01.2018
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Enhanced appraisal accuracy by meticulously reviewing and verifying property data.
- Optimized workflow efficiency by implementing organizational strategies for managing project tasks and deadlines.
Education
Johnson County Community CollegeOverland Park, KS
from Culinary Arts
University Overview
- Knights of Columbus Scholarship Recipient
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Team Leadership
- Time Management
- Staff Development
- Expense Control
- Complex Problem-Solving
- Data Entry
Timeline
Service Advisor
Strictly Automotive
10.2020 - Current
Service Associate
Medved Chevrolet Cadillac
12.2019 - 07.2020
Operation Coordinator
Klein Fleet Services
02.2018 - 01.2019
Executive Assistant and Office Manager
Pronto Appraisal
11.2014 - 01.2018
Johnson County Community College
from Culinary Arts