Dynamic and results-oriented professional with a proven track record, adept in customer service and computer skills. Excelled in enhancing sales through expert knowledge and persuasive upselling, significantly improving client satisfaction and loyalty. Demonstrated exceptional multitasking, organization, and team leadership, driving efficient operations and fostering a collaborative work environment.
Hi, I’m
Shelby Pittman
Denver,CO
Summary
Overview
10
years of professional experience
Work History
Strictly Automotive
Service Advisor
10.2020 - Current
Job overview
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Medved Chevrolet Cadillac
Service Associate
12.2019 - 07.2020
Job overview
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
- Conducted thorough vehicle inspections, identifying necessary maintenance and repair work to prevent future issues.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs, resulting in reduced wait times for customers.
Klein Fleet Services
Operation Coordinator
02.2018 - 01.2019
Job overview
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Conducted regular performance evaluations, providing constructive feedback for employee growth and development within the company.
- Cultivated a positive work culture within the diesel department, fostering teamwork and collaboration among staff members.
Pronto Appraisal
Executive Assistant and Office Manager
11.2014 - 01.2018
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Enhanced appraisal accuracy by meticulously reviewing and verifying property data.
- Optimized workflow efficiency by implementing organizational strategies for managing project tasks and deadlines.
Education
Johnson County Community CollegeOverland Park, KS
from Culinary Arts
University Overview
- Knights of Columbus Scholarship Recipient
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Excellent Communication
- Team Leadership
- Time Management
- Staff Development
- Expense Control
- Complex Problem-Solving
- Data Entry
Timeline
Service Advisor
Strictly Automotive
10.2020 - Current
Service Associate
Medved Chevrolet Cadillac
12.2019 - 07.2020
Operation Coordinator
Klein Fleet Services
02.2018 - 01.2019
Executive Assistant and Office Manager
Pronto Appraisal
11.2014 - 01.2018
Johnson County Community College
from Culinary Arts
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