Shelby Portanova
Rockledge
Summary
Dedicated server with strong customer service skills, exceptional guest engagement, and expertise in cash handling. Committed to delivering memorable dining experiences while maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Server/Hostess
Kelsey's Pizzeria
Rockledge, FL
12.2023 - 07.2026
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Processed orders accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new team members on operational procedures and customer service best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Homeschooling
Rockledge, FL05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
Timeline
Server/Hostess
Kelsey's Pizzeria
12.2023 - 07.2026
High School Diploma -
Homeschooling