Shelby Purdun
Grand Rapids,MI
Summary
Outgoing Wireless Sales Associate offering Number years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
3
3
years of professional experience
Work History
Mobile Expert
T-Mobile
06.2021 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Hastings High School
Hastings, MISkills
- Assigning day to day targets
- Helped coach and motivate teammates while performing my job responsibilities
- Organized purchase estimate information for team members to improve customer close rates
- Responding to customers quickly and efficiently while greeting hundreds of customers per 8 hour shift
Timeline
Mobile Expert
T-Mobile
06.2021 - Current
Hastings High School
Similar Profiles
Xzanthia ScottXzanthia Scott
Account Associate at T-MobileAccount Associate at T-Mobile
Chase CanalesChase Canales
Retail Store Manager- Multiple Stores at T-MobileRetail Store Manager- Multiple Stores at T-Mobile
JILL ROANHORSEJILL ROANHORSE
Customer Service Representative at T-MobileCustomer Service Representative at T-Mobile
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Melissa ClarkMelissa Clark
Therapist/Utilization Review at West Michigan Harbor LightTherapist/Utilization Review at West Michigan Harbor Light