Shelby Quisenberry
Lenoir City,TN
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Food Expediter
Coltons Social House
Clovis, CA
08.2022 - 05.2024
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Contributed to increased sales by effectively upselling menu items when appropriate.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
Barback/Server
Chili's Bar And Grill
Fresno, CA
03.2022 - 12.2022
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Education
Diploma -
Buchanan High School
Clovis, CA06.2020
Skills
- Beverage Preparation
- Daily specials memorization
- Guest Engagement
- Customer service experience
- Complaint Handling
- Escalation management
- Customer satisfaction measurement
- Goal-oriented mindset
Timeline
Food Expediter
Coltons Social House
08.2022 - 05.2024
Barback/Server
Chili's Bar And Grill
03.2022 - 12.2022
Diploma -
Buchanan High School